Electric Tobacconist® USAReviews of electrictobacconist.com

Reply from Electric Tobacconist® USAFeb 14, 2022

Hi Linda, thank you very much for your kind words! We are very happy that we were able to help in resolving the concern with your purchase. Our best wishes go out to you and your husband! I hope that you have a wonderful rest of your week - if you ever have any additional concerns that arise please do not hesitate to let us know!

Reply from Electric Tobacconist® USAFeb 14, 2022

Hi Barry, I would be more than happy to assist in resolving this situation for you. Looking at our interactions, it seems as though we responded to your inquiry within 12 hours with an offer to reship or refund your purchase as it was deemed lost in transit by our policy. We have yet to receive a response, so no further action was taken on your purchase. Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. The only provider available in your region at this time is our Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 I have followed up on our email thread to ensure that you have received this purchase, and if all went well with the contents!

Reply from Electric Tobacconist® USAFeb 10, 2022

I am very sorry that you have yet to receive this purchase. In the event that you do not have this in your possession by the 17th of the coming week (Thursday), please let us know and we would be able to refund or reship your order at that time, in accordance with our Shipping Guarantee provided to all customers. Unfortunately, since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. In the event that the 17th does come and you do not have this package in your possession, I have sent a preemptive email for you to reach us at directly. This will ensure that this difficulty is resolved as efficiently as possible.

Reply from Electric Tobacconist® USAJan 7, 2022

Hi Charlotte, I am very sorry for the unsatisfactory experience that you have undergone and I would like to provide clarity on this situation. Regarding our interactions, our team informed you of the difficulties and potential delays on orders. We also informed you that if you did not have this package in your possession by the 13th of this month, that you were guaranteed a refund. In the same vein, our Terms and Conditions as well as our Shipping FAQ (links found at the bottom) state that you will either receive your package or will be compensated via a refund. With this contract in place, entered by both you and the Electric Tobacconist, upon creating your account with us, there is no situation possible wherein you would be scammed. Looking at the tracking information for your purchase, the package was marked as delivered on the 5th of this month at 12:33 PM signed by you. In the event that you have not received this package, please reach out to us so that we are able to resolve this situation for you as quickly as possible. Please let me know if you have any further concerns as I would be happy to assist personally. https://www.electrictobacconist.com/terms-conditions-i7 https://www.electrictobacconist.com/shipping-tracking-i287 Best regards, Britt

Reply from Electric Tobacconist® USADec 8, 2021

Hi Melody, I would be more than happy to look into this situation further for you. Unfortunately, I cannot find an account with the information provided in this review. Is it possible for you to reach out to us via email at [email protected] or by using our HelpDesk on the website? You can write ATTN: Britt in the subject line so that I am able to handle this situation directly for you.

Reply from Electric Tobacconist® USANov 26, 2021

Hi Zona, I am very sorry that you are experiencing difficulties with your tracking. Please know that we are working adamantly to resolve this with our shipping partners as quickly as possible. Since they do not have the same access points nor shipping routes as any other major shipping company, you will see your package take slightly unusual paths and the occasional delay in your tracking information. I would like to emphasize that we are doing everything in our power to get back to the standards that we have upheld for so long.