Average
Based on 332 reviews
Electric Tobacconist® USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
332 approved reviews, newest moderated first
Jessica H.
Not great. Faulty products and do not respond quick enough.
Reply from Electric Tobacconist® USAJan 18, 2021
We're very sorry to hear you've had trouble with your order! It looks like we asked a couple of questions about the problems you're having, however, we haven't heard back from you. We've gone ahead and resent that email to ensure you receive it. Thank you very much for reaching out to us!
Cristi B.
All of my orders have arrived on time or way before the delivery date. Every order has been exactly what I wanted and even if I ordered the wrong thing I contacted them and they immediately got back to me and cancelled the order. Great customer service. Love this company.
L L.
I ordered my pods and the post office delivered me an empty package. After going around with the post office for a couple days, I contacted Electric Tobacconist and explained the situation and sent a picture of the package I received and they didn't hesitate to to resend my order. It wasn't their problem but they solved it no questions asked. That's great customer service and I'll always be a customer. Thank you for your help
Bug
I love this company. By far this is the best place to order cigarettes from. What I need is usually in stock and if not they have very comparable alternatives. When I order it always comes quickly usually faster than expected. I’ve had two occasions when my order was lost somewhere in the mail. No fault of his company it was the UPS and Postal Service however when I can plane to the company that I have not gotten it I received the order in a quick timely manner one time I got the original team and they told me just to keep it thank you
Sue G.
Up until this month I would have given 5 stars. On 9/6/20 I placed an order. It is now 10/5/20.I have not received any explanation or approximate delivery day. I'm sorry but this is no way to run a business. I do understand things are crazy right, but thats not an excuse for silence. Sue Gear
Reply from Electric Tobacconist® USAOct 8, 2020
We're very sorry to hear you have not received your order and we would love to help rectify this for you! Could you please reach out to our Customer Care team via our Help Desk or email us directly at [email protected] using the email address associated with your account? This will help us locate your order so we can ensure you receive your items. We look forward to hearing from you!
nickie F.
Always quick and perfect.
Amanda T.
I love this company! My favorite. Everything is always great and gets sent out very quickly! I've only had one minor issue and they made it right with no problem! So glad I took a chance and tried this company.
Wanda W.
Fast delivery great products but so good they are always out of stock of something I want
