ElegousReviews of elegous.com

Reply from ElegousOct 19, 2026

Hi Ms. Lindsay, We're truly sorry for your experience with your order. We always want our customers to be happy with their purchases, and whenever an item arrives with an issue, we're more than happy to arrange a FREE replacement of the same bag for them. If you'd prefer a different bag with a higher value, we're also willing to work with you to find the best possible solution. Your satisfaction is important to us, and we genuinely want to make things right for you. We truly appreciate your patience and understanding. We'll continue to assist you via SMS and hope to hear back from you soon so we can work together toward a solution you're happy with ❤️

Reply from ElegousOct 19, 2026

Hi Ms. Danielle, Thank you so much for your wonderful feedback. We're absolutely thrilled to hear that you love your bags and that they exceeded your expectations. We truly appreciate your support and look forward to helping you find more beautiful pieces for your collection. Thank you for choosing Elegous 🥰

Reply from ElegousOct 9, 2026

Hi Ms. Molly, Thank you so much for your kind words! We're absolutely delighted to hear that you love your new bags. We truly appreciate your trust and can't wait to help you find your next favourite bag!🥰

Reply from ElegousOct 9, 2026

Hi Ms. Jana, Thank you so much for choosing Elegous! ❤️ We’re truly grateful for your continued trust and support. It means so much to us to hear that you’re happy with both the quality of our bags and our customer service. We’ll continue doing our best to provide you with beautiful products and a wonderful shopping experience every time. We look forward to helping you discover more styles you’ll love! 🥰

Reply from ElegousOct 1, 2026

Hi Ms. Kathy, Thank you so much for your kind words and for sharing your wonderful experience with us! We’re truly happy to hear that you love your bag. We hope you enjoy using your beautiful bag, and we’d be absolutely delighted to have the opportunity to assist you again in the future 🥰

Reply from ElegousSep 4, 2026

Hi Ms. Laura, Thank you so much for your wonderful review! ❤️ We’re delighted to hear that you’re happy with your purchase. Your support truly means a lot to us! 😊

Reply from ElegousSep 4, 2026

Hi Ms. Sheila, We’re truly sorry to hear that your experience did not meet your expectations. We sincerely appreciate your honest feedback and will review your concerns regarding the bag and packaging with our team. We are still in contact with you via email and we sincerely hope you’ll give us the opportunity to find the best possible solution for your situation. If you could reply to our email when you have a chance, we’ll be more than happy to review your concerns carefully and continue assisting you. Thank you so much and we look forward to hearing from you soon! 🙏

Reply from ElegousSep 4, 2026

Hi Ms. Nina, We’re truly sorry to hear about your experience with us. This is certainly not the experience we ever want any of our customers to have, and we sincerely apologize for the frustration and inconvenience caused. We’d like to reassure you that your refund is currently being processed, and we’ve been keeping you updated on the status through email and SMS. We remain committed to completing the refund as previously agreed. We’d really appreciate the opportunity to continue assisting you directly. Please feel free to reply to us via SMS so our Customer Support team can continue to keep you updated and provide you with the latest information regarding your refund. Thank you for your patience and understanding! 🙏