Great
Based on 16 reviews
ElephantDrive4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ElephantDrive offers best-in-class Cloud Backup services, covering Backup, Sync and Share for individuals and small businesses alike.ElephantDrive's plans start at :- $10/mo for 1,000 GB for a Home subscription and- $20/mo for 1,000 GB for a business subscriptionWith its focus on security, speed, reliability, and compatibility with NAS devices, the ElephantDrive team has developed the industry's most advanced software and leveraged the emerging cloud infrastructure.
ElephantDrive (elephantdrive.com) has 16 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
16 approved reviews, newest moderated first
Consumer
Just spent several days mailing a problem with Daniel....he was excellent and very patient with me...both my drives are now backing up!!!
Reply from ElephantDriveNov 10, 2021
Glad we could help you resolve the issue - thanks for giving us a chance to make it work!
Fredrik K.
I have used Elephantdrive for a couple of years for safety backup of photos from my NAS and other importent files from my laptop. I had some problem setting up a backup solution for my wife's windows account but that was swiftly solve by their committed and very friendly support. Excellent! /Fredrik
Reply from ElephantDriveSep 17, 2021
Glad we could solve the challenge for you - and thank you so much for posting this great review!
R B.
The support provided is superb. I don't often need to contact Elephant Drive but when I do I receive a prompt, helpful and well-informed reply. It is very unusual to receive such a personal service these days, and the backup service provided is also very reliable.
Reply from ElephantDriveSep 14, 2021
Thank you so much for your review. We're so glad you had a positive experience and posts like this are super motivating for our team.
Rosanne G.
I've been an ElephantDrive client for years, and when I started dual-booting Manjaro Linux (Arch-based) and Windows 10, I didn't want to build and install the "ElephantDrive" package in the repository without running it past the official team. They couldn't vouch for that one, since it wasn't their product, so they BUILT me one. I'm up and happily running with ElephantDrive backup now, no matter which OS I boot.
Reply from ElephantDriveMay 11, 2021
We appreciate your sharing this experience - and your patience while we worked to provide the Arch/Manjaro support. We are working hard to expand our Linux support, and it helps to have supportive end users like you!
Sharyn H.
Elephant drive was recommended to me as an economical cloud based back up system, I decided to go with it. My Qnap NAS was supported and the interface easy to navigate. Because the experience was easy I decided to add another Qnap NAS, the back up started nicely after a number of weeks it just decided to stop, I sent out a help request to Elephant Drive and was sent a prompt response with new software to install...no that did not work either! Elephant drive then offered to remotely fix the backup. We are on opposite sides of the globe, so time was a consideration. They were fixing my backup before their first coffee. The fix went well, my drive is being monitored for a few more days and I have to say that this kind of service is what I call above and beyond. I am deeply grateful.
Reply from ElephantDriveMay 11, 2021
Thanks for giving us the change to solve the problem. We are glad we could help you get the second device up and running -- and we will be here if you encounter another issue.
LindaY
This company provides outstanding support, along with an excellent product. I use it myself and for clients to backup and sync user computer files and NAS shared files on a QNAP. Support is quick, thorough, and always pleasant. No matter what my questions, they're very helpful. Elephant Drive works reliably and is very cost competitive. It's my #1 choice.
Reply from ElephantDriveMay 7, 2021
We really appreciate you sharing the positive feedback. Glad our team was able to help you resolve challenges through support and eager to help you in the future.
Ste K.
We have a QNAP with ElephantDrive backup, following a Ransomware attack against our QNAP device, facilitated by a QNAP issue, ElephantDrive helped us to get all our data back and up and running in a few short steps! Knowing we have this protection for our company data is one huge Peace of Mind step I would recommend anyone to take! Cloud backup may seem a lot of hassle but for mission critical data I would say are essential. Thank you ElephantDrive!
Reply from ElephantDriveApr 29, 2021
Thanks so much for sharing your experience. We are so glad to have been able to support you through the attack and get your data back to you.
Daniel S.
Take renewal payments without any prior warning and when contested only offer a prorated refund. Will be taking up with bank. UPDATE AFTER ELEPHANTDRIVE REPLY It seems it takes a bad review to get your full refund, as 24 hours AFTER leaving this review they refunded the rest of the payment.
Reply from ElephantDriveOct 12, 2020
Dear Daniel, We are sorry you had a negative experience with your automatic subscription renewal. We understand you contacted us about it but only received a prorated refund on your yearly subscription. Our normal practice is to provide pro-rated refunds, however, after further review of your request, we can confirm that you have been refunded in full. Our messages and your review probably crossed each other. Please do not hesitate to contact us if you feel the issue is not resolved. Thank you, ElephantDrive
