Poor
Based on 209 reviews
Elgato2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 8 reviews with 4 stars · Clear filters
mathieu G.
Deux fois le meme problème sur le support d'une facecam mais le SAV et rapide et a été super pour résoudre le problème le plus rapidement possible
Reply from ElgatoJul 14, 2026
I am glad to hear that our Team was able to get this taken care of for you. Let us know if we might be able to assist again in the future.
Gwen P.
J'ai plusieurs produits elgato (bras de micro, stream deck, micro, camera) Niveau livraison j'ai toujours reçu ça très rapidement. Même si l'absence de code de vérification ne me semble pas très sécure. Et pour le moment rien a signaler sur leur fonctionnement ! La qualité est top, c'est bien conçu et solide. Seul bemol, le logiciel du streamdeck demande en permanence à faire des mises à jour, même quand celle-ci à déjà été faîtes ! Je n'ai pas eu affaire au Service Client donc je ne me prononcerait pas sur le sujet.
Reply from ElgatoApr 23, 2026
We are glad to hear that your Elgato devices are serving you well. If you ever experience any issues, please don't hesitate to let our Support Team know.
Paul
1st December ordered an Elgato Stream Deck, with a free faceplate. No problem. The Stream deck said expected to ship in a few days. The free faceplate was dispatched and received (why they did not wait for the main unit to come in stock first I'll never understand) The main Stream Deck did not dispatch, but several days later I got another email saying dispatch expected 12th December. Fair enough.....or so I thought..... That day has now been and gone and not dispatched. The order still says "To be processed". No more emails, so I checked on the original View Order on the original receipt It NOW says on my order page "This item is currently on backorder but is expected to ship 28/01/2026. " This is unacceptable! It was bought as a xmas present, and they have already sent out the free useless item that requires the main item. I now do not know if I'm ever going to get it in time for xmas which will result in an upset child. And if I cancel the order, then I'll likely have to return the absolutely useless free faceplate, and be expected to pay return shipping fees etc, through no fault or my own due to them being unable to complete the original order edit: ok their system is a failure during peak times with the above issues, however their customer service is good and reached out, kept me updated and did get the product delivered in time, so updated from 1 to 4, only losing point because of the original worries caused
Reply from ElgatoDec 14, 2025
Is it possible to get your order number or the email used to place the order, so that we can look into this further for you? Update: I could not say why the system mentioned backorder, but I was able to see that your package was shipped out yesterday evening. I do also see that the agent you were working with was able to forward that tracking info to you this morning. If any further issues, please don't hesitate to let us know. Thanks!
Sergio
I bought the small 15-button Stream Deck and am really happy with it. Build quality is great, buttons are durable, the software is a bit clunky, but you only set it up once, after that it's just button mashing when you need it. Overall no issues from my side, support is also great.
Reply from ElgatoAug 26, 2025
Thanks for the feedback. Glad to hear that you are happy overall with your Stream Deck.
Col W.
I recently purchased two Elgato Key Lights to upgrade my streaming setup. While one of them connected seamlessly to the Elgato Control Center app and has worked great—providing excellent, adjustable lighting—the other one has been an absolute nightmare. Right out of the box, the second light refused to connect. I’ve tried everything: resetting it multiple times, ensuring it’s on the same Wi-Fi network, following every troubleshooting step in the Elgato support guide, and even moving it closer to the router. Nothing works. The app repeatedly throws a “connection failed” error no matter what I do. It’s incredibly frustrating to spend this much on high-end gear and have only 50% of it function properly. For a product aimed at professionals and content creators, I expected more stability and reliability—especially from a brand like Elgato. Unless you’re lucky and both units work out of the box, you’re potentially in for a huge headache. I’ll be reaching out to support again, but so far, this experience has been disappointing and time-consuming. Buyer beware.
Reply from ElgatoSep 4, 2025
As mentioned, I am happy to look into this further for you. Do you have the support ticket number?
Emil
I've got the elgato video capture device. I think it works well. Only had a real issue with the driver, which required that I turned of some security on my windows pc for it to work. After that I've had a pretty good experience, with only minor issues sometimes.
Divyen S.
Bra kvalitet. Hjälpsamma.
Marcel S.
Ich bin sehr zufrieden mit Elgato. Ich besitze nun das Elgato Wave:1 und bin einfach nur fasziniert von diesem Mikrofon! Einzig zu bemängeln habe ich bei manchen Dingen wenn es um den Preis geht. Pop-Schutz für 30-40€ oder einen Mikrofon-Arm für den selben Preis wie das Mikrofon selbst (100€)!? Naja... Bei dem Mikro selbst hingegen ist der Preis (85€-110€) aber mehr als gerechtfertigt!
