Great
Based on 832 reviews
El Monte RV4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
832 approved reviews, newest moderated first
Manfred S.
Very friendly, prompt reaction, positive surprises. We rented it the second time and will do it a third time next year!
Reply from El Monte RVJul 15, 2026
We are so happy to hear you enjoyed your second rental with us and plan a third! We appreciate your kind words about our friendly service and prompt reactions.
JFB
Smooth checkin, smooth checkout, no surprise Except for a few minor issues, the vr was great. Our friend rented from a different ompany and they got a less desirable experience and older cheaper rv.
Reply from El Monte RVJul 15, 2026
We're glad to hear your check-in and check-out were smooth and that you enjoyed your RV experience overall. We appreciate you choosing us and look forward to welcoming you back for your next adventure!
Adriaan
Very helpful and friendly staff!
Reply from El Monte RVJul 15, 2026
We're so glad to hear our staff was helpful and friendly during your visit. Thank you for sharing your positive experience with us!
Erica
RV rattled pretty badly on the bumpier roads, but we did travel over 4,000 total miles so, seeing as how it held up through all that distance, I can't honestly complain too much. I enjoyed the on site staff at the Vegas El Monte RV location, however their customer service hotline is basically useless. They fed me false information and tried to create entirely new reservations to avoid giving me due discounts, then proceeded to tell me someone at the location had "lied to me" about what they were able to offer me. I found the staff on site to be honest and helpful. Upon return, we alerted staff to an issue that we'd been concerned about causing us additional cost after the trip. The gauges for the black and gray water were not properly reading so it always showed full, even immediately after dumping. We were NOT charged extra for this. Other than that small concern, the RV functioned well for the 3 travelers (plus 1 large dog). Ultimately, I paid what I expected to and, since we returned everything as it was given to us, we received our refundable deposit within 4 business days. The experience was overall positive. I would just avoid having to interact at all, in any capacity, with their customer service hotline. If possible, I'd suggest coming into the location in person for the best service and information. They were truly great!
Reply from El Monte RVJul 15, 2026
Hello, Thank you for sharing your detailed feedback. We’re glad to hear your overall experience was positive, that the RV held up well over 4,000 miles, and that our Las Vegas team was honest, helpful, and provided great service. We’re sorry to hear your experience with the customer service hotline did not meet expectations. Clear, consistent communication is important, and we appreciate you bringing this to our attention so our team can review where the process broke down. We also appreciate your note about the tank gauges and are glad the return process and deposit refund were handled smoothly. Thank you again for choosing El Monte RV. We hope to have the opportunity to serve you again in the future.
Matt R.
I have rented a few RVs from elmonte and from other companies whenever I’ve had a problem, El Monty RV has stood behind their rental and maybe want to come back and their great customer service has made me not want to use CruiseAmerica by comparison. I will never use CruiseAmerica ever again and I will always aim for El Monte RV.
Reply from El Monte RVJul 15, 2026
We are so happy to hear about your positive experiences with us and appreciate you sharing your feedback. It's wonderful to know that our team's commitment to service has made such a positive impression. We truly value your loyalty and look forward to assisting you with future rentals.
Chris R.
First time driving RV around Cali and was amazing, all the adventure was beautiful, the views, the food, the rvparks, is beautiful and so confortable to bring home everywhere on the road haha all the RV was super enjoyable and everything worked perfect Thanks
Reply from El Monte RVJul 15, 2026
We are so happy to hear that your first RV adventure around California was amazing and that you enjoyed the beautiful views, food, and RV parks. It sounds like you had a truly wonderful and comfortable experience bringing your home everywhere! We appreciate you sharing your positive feedback.
Ling
非常好的公司，和优秀的团队
Reply from El Monte RVJul 13, 2026
您好， 非常感谢您的五星好评！我们很高兴得知您对我们的公司和团队有如此积极的体验。感谢您选择我们，我们也很乐意在您的下一次旅程中继续为您提供帮助。
Jose
It was a great experience for us, from the online process to book it , to pick it up and drop it off, everything worked out perfectly The vehicle performed flawlessly Highly recommended
Reply from El Monte RVJul 13, 2026
We are so happy to hear that your entire experience, from booking to drop-off, was perfect and that the vehicle performed flawlessly. We truly appreciate your high recommendation!
