Great
Based on 832 reviews
El Monte RV4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
832 approved reviews, newest moderated first
Pasco
Very good… it was my first time driving an RV they made the experience so easy. Customer service was top
Reply from El Monte RVJul 13, 2026
We are so glad to hear that your first RV driving experience was made easy and enjoyable by our team. We truly appreciate your kind words about our customer service!
Dr. S.
Die ersten 4 Tage mit der A-Class: 1. Nach 20 Meilen Fahrt festgestellt, dass der Generator nicht geht. Zurück zur El Monte Station nach Las Vegas. 2 Stunden gewartet, dann auf Ersatzfahrzeug bestanden, was wir nach langer Diskussion bekommen haben. 2. Nach 100 Meilen geht gelbe Motorlampe an. Hotline ratlos - wir sollen weiterfahren solange es geht. 3. Lifting Jacks fahren nach dem 3. Stopp nicht mehr ein. Hotline nicht in der Lage, einen Techniker zu organisieren. Sind selbst aktiv geworden und haben lokal einen besorgt. 120 $ bezahlt - nach 6 Stunden konnten wir weiterfahren. 4. Während der Fahrt fällt der Monitor inkl. Entertainment-System und Rückfahrkamera aus…… 5. Plötzlich Gasalarm im Auto: alles gecheckt und siehe da, Gastank leer. Wieder für 51 $ aufgetankt. Wieder Gasalarm. Haupthahn zugedreht. Den Rest des Urlaubs fahren wir ohne Gas ( und teilweise ohne Kühlschrank, wenn Generator nicht laufen darf). Ich höre jetzt auf - das Auto ist ein reiner Schrotthaufen!
Reply from El Monte RVJul 17, 2026
Vielen Dank, dass Sie Ihre Erfahrung so ausführlich mit uns geteilt haben. Wir verstehen, wie belastend die wiederholten technischen Probleme, langen Verzögerungen und die unzureichende Unterstützung während Ihrer Reise gewesen sein müssen. Besonders die Probleme mit dem Generator, den Stützen, der Rückfahrkamera und der Gasanlage sind ernst und wurden zur Prüfung an unser Team weitergeleitet. Wenn Sie den Vorgang weiter besprechen möchten, kontaktieren Sie bitte unser Guest Services Team unter [email protected].
Derick
Very friendly, on time. The staff are amazing and took care of all my questions and helped more than I expected. The RV was in great shape. The only issue we had was that the house battery would not charge from the shorepower which is a big deal.
Reply from El Monte RVJul 13, 2026
We're so glad to hear that our staff provided such amazing service and that your RV was in great shape! We understand how frustrating the battery issues must have been and appreciate you bringing it to our attention so we can look into this further!
David B.
The unit itself was in great shape and everything worked. However the added costs when checking out was not expected and added a lot of cost. The original quote was around $1200.00 but added cost when checking out was $195 for pick up $295 and add another $70 if you want to use the awning. These are all costs that should be included in the base cost.
Reply from El Monte RVJul 13, 2026
We appreciate you sharing your feedback regarding the additional costs. We understand how unexpected charges can be frustrating, and we are reviewing our pricing transparency to ensure all costs are clearly communicated upfront.
Brian
Helpful staff
Reply from El Monte RVJul 10, 2026
Thank you so much for the wonderful review! We’re thrilled you had a great experience and that everything went well. Your kind words mean a lot to the people behind the scenes who work to keep things organized and ready for each trip. Safe travels, and we’d love to help with your next RV journey!
Diana
Unfortunately, this was not a great experience, and it really discouraged me from renting an RV again. From the start, we had several issues with the RV. The generator wasn’t working properly, and we were unable to connect to the hotspot, which was a major inconvenience during our trip. The driver’s side mirror also rattled excessively the entire drive, making it difficult to see clearly and creating a safety concern. I contacted customer service during the trip to report these issues. I was assured the mirror wouldn’t be a problem and was even authorized to make a quick fix if needed. However, when I returned the RV, the experience took a turn for the worse. I was told I had damaged the mirror and was sent a bill for it. When I explained exactly what customer service had instructed me to do, I was simply told they “weren’t knowledgeable,” and the representative quickly ended the conversation before directing me to corporate via email. The entire return process felt dismissive and frustrating. Between the high rental cost, expensive fuel, and the multiple mechanical issues, the experience simply wasn’t worth the money or the stress. For the amount spent, I would rather book hotels and enjoy a much smoother vacation. I understand that mechanical issues can happen, but what really disappointed me was how the situation was handled. Better communication and customer service would have made a significant difference.
Reply from El Monte RVJul 10, 2026
Thank you for taking the time to share your experience. We understand how frustrating it must have been to deal with multiple vehicle issues during your trip and then feel that the guidance you received was not reflected in the return process. Your comments regarding the generator, hotspot, mirror, and follow-up communication have been shared with our team for review. If you would like to discuss the matter further, please contact our Guest Services team at [email protected].
Menachem
So helpful, patient and went out of their way to be of assistance
Reply from El Monte RVJul 10, 2026
Thank you so much for the kind words and the 5 stars! It means a lot to hear that everything went well for you. We love helping people get out on the road with confidence, and your feedback keeps our team motivated. Safe travels, and we’d be happy to support your next trip whenever you’re ready!
AA
Really great experience. RV was clean and new, pickup and return was fast and easy.
Reply from El Monte RVJul 10, 2026
Wow, we really appreciate you leaving this review! Thank you for the 5 stars and for sharing your experience. It’s awesome to hear everything went well and that our team could support your plans. Wishing you great memories from your trip, and we hope to serve you again soon.
