robin M.
Started off pretty good with losing 17…
Started off pretty good with losing 17 pounds in 5 months. Then I received a hot shipment (usually cold) which was noticeably ineffective. They didn’t offer a refund or a replacement and instead kept asking if their “scientists” to call me to tell me it was my imagination. Really disappointed in the brush off after paying them thousands of dollars. I’ll be trying another place as most places seem to be half the cost.
Reply from EmergeweightJul 31, 2025
Thank you for taking the time to share this. We can't discuss individual orders in a public forum, but we can tell you how we handle shipping generally: everything we send goes out cold-packed and overnight, and if a package arrives warm we want to hear about it before it's used. Please email [email protected] and our team will take a look.




