Reply from EmisilJan 13, 2025
Dear E,
Thank you for reaching out to us and for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by the delay and the miscommunication regarding your order.
Please allow us to clarify:
Your order (#SIL10809) was placed on December 26, 2024, during the holiday season. As this period includes public holidays such as Christmas and New Year’s, both our team and our logistics partners, including UPS, had non-working days.
Currently, your order is in the production process or has already been completed. The next step involves the UPS driver picking it up for delivery. Based on the current timeline, we anticipate that your package will be shipped shortly, and you should receive it this week.
We understand how important it is to receive your order promptly, and we assure you that everything is progressing within the expected timeframe. We are closely monitoring the situation and will keep you updated. Once your order is handed over to UPS, you will receive a confirmation email with the tracking information.
We deeply appreciate your patience and understanding. If there’s anything more we can assist you with or if you have any further questions, please don’t hesitate to let us know.
Thank you for your support and for choosing Emisil.
Best regards, Grethe