Reply from EmisilOct 9, 2024
Dear J.S.
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you experienced with the product. I’d like to take a moment to address your concerns and provide some context.
Firstly, regarding the paint job, we understand that the color may not have met your expectations. Our products, especially the compact STP, are designed to be functional and accessible, and due to the price point, we are unable to achieve the ultra-realistic finishes found in higher-end models. That said, we do strive for consistency, and we regret if the color was not what you expected.
As for the rigidity and shape of the prosthetic, we appreciate your thoughts on the material and design. Our economic class devices are built to offer a balance between affordability and functionality, but we recognize they may not have the same softness or flexibility as products that are significantly higher priced. For reference, similar high-end prosthetics are often priced up to five times higher.
That being said, we take your concerns seriously, and your input will be valuable as we continue improving our products.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards, Grethe