Average
Based on 75 reviews
Enago3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enago is a global leader in publication support and language services. Since 2005, we have been fast-tracking researchers towards publication in international journals. Our worldwide workforce of 3000+ expert editors, peer reviewers, and translators have 19.4 years of average experience in editing articles for publication. All our editors hold PhD/Master's degrees. Along with Editing and Proofreading services, we provide end-to-end Publication Support Services, e.g., Journal Selection, Pre-Submission Peer Review, and Journal Submission to speed up publication in top journals.
Enago (enago.com) has 75 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
75 approved reviews, newest moderated first
customer
Quickly, carefully
Reply from EnagoFeb 2, 2024
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues. Team Enago
Lv
This is a scam website. Lost my money and worried about my data. DO NOT USE!!!!!!!
Reply from EnagoJan 3, 2024
Thank you for the feedback. I am writing to you with sincere apologies and deep concern after learning about the issues you have encountered on our website. I understand that you are feeling upset and worried, and I want to assure you that we take your concerns seriously. Firstly, let me express my heartfelt regret that you've had a negative experience and perceive our website as a scam. Your trust means everything to us, and we genuinely apologize for any inconvenience or distress this situation may have caused you. I would like to investigate this matter promptly and thoroughly to understand the specific details of your experience. Could you please provide more information about the transaction or any particular aspects that have led you to believe our website is a scam? You can share order details with us to track the entire transactions easily. Regarding the loss of funds, I assure you that we are committed to resolving this matter and will do everything within our means to rectify any financial discrepancies. In terms of data security, I want to emphasize that protecting your data is of utmost importance to us. We have robust security measures in place and none of our client data is at threat in our systems. Once again, I apologize for the distress you've experienced. We value your feedback and the opportunity to make amends. Thank you for your understanding, and I look forward to resolving this matter to your satisfaction. Team Enago
customer
Good work in a shot time
Reply from EnagoAug 31, 2023
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues. Team Enago
customer
Enago provides a positive experience for academic manuscript publishing, instilling confidence and offering attentive care. The warm guidance from the team has contributed to my success in academic career.
Reply from EnagoAug 25, 2023
We are delighted to know that you had a great experience with our service and that we were able to meet your expectations. At Enago, we constantly strive to create memorable experiences for our clients, and it is always encouraging to receive feedback that tells us we are on the right track. This feedback reinstates our faith in our vision 'Author First, Quality First' and motivates us to do better every day. Thank you for your time. We look forward to collaborating with you again. Team Enago
Muhammad W.
Always helpful and prompt in their services. I've used them twice now. The first time price was very reasonable. Will use again when needed. Great service.
Reply from EnagoAug 25, 2023
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues. Thank you for your time. We look forward to collaborating with you again. Team Enago
No N.
If you have my email and data you will understand what went wrong
Reply from EnagoAug 3, 2023
Thank you for sharing the feedback. I am concerned to hear this and apologize for the inconvenience that may have caused. As we strive to learn from our mistakes, I would request an opportunity to make things right. I will check the details at my end and get back to you on email to address all of your concerns. Team Enago
Lee Min J.
I am satisfied with Enago's editing service, two highly qualified editors worked on my paper and it got accepted in a journal.
Reply from EnagoJul 20, 2023
It's excellent news that your article was accepted in the Journal and we are grateful that our services played a part in your success. We value your support and look forward to collaborating with you again. Team Enago
customer
Fast, polite and good service.
Reply from EnagoJun 15, 2023
We are very happy to hear that you are satisfied with our service. We would like to take this opportunity to thank you for taking the time to write a review based on your experience with Enago. We are motivated to deliver the best, always and your confidence in us keeps us going. Team Enago
