Average
Based on 75 reviews
Enago3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enago is a global leader in publication support and language services. Since 2005, we have been fast-tracking researchers towards publication in international journals. Our worldwide workforce of 3000+ expert editors, peer reviewers, and translators have 19.4 years of average experience in editing articles for publication. All our editors hold PhD/Master's degrees. Along with Editing and Proofreading services, we provide end-to-end Publication Support Services, e.g., Journal Selection, Pre-Submission Peer Review, and Journal Submission to speed up publication in top journals.
Enago (enago.com) has 75 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
75 approved reviews, newest moderated first
Ruth Q.
Thank you for the service. Excellent and smooth experience.
Reply from EnagoMar 30, 2023
We appreciate your wonderful feedback, and hope you continue to use our service and recommend us to your friends and colleagues.
Numan M.
Worst service, You wasted 2 weeks, and gave just rubbish, something done by software, not human, illogical replacement of words Due to irresponsible behavior, my article got permanently rejected from the journal and I my promotion got delayed by 1 year, thanks to the worst company I have ever seen. The issue is not the money, why do you think money is everything, what about delay in my promotion and all my tenure tracks?? My junior is my senior now. Who will compensate for my 1 year loss??? just refunding means everything is okay??? What can you do now? Can you get the manuscript published? And you will charge again for it??? Yes, do contact me
Reply from EnagoFeb 23, 2022
We would like to sincerely apologize for all the inconvenience and trouble that you went through. We understand that the file wasn't up to the mark and we performed a detailed analysis of the file and provided you the details as well. We confirm that a complete refund has also been processed in this regard in the month of October. We would like to apologize for the invite email that was sent erroneously from our end. We apologize for your personal and professional loss and certainly would want to do everything to make this right. Refund is certainly not everything and we would like to clarify that it is one step towards mitigating the bad experience. We are more than happy to assist you in every way possible. All the internal stakeholders have been made aware of your experience and we will make sure this isn't repeated. Apologies again for the inconvenience and not delivering as per your expectations. In case you want us to rework on your file and enhance it, we will certainly try our best and help you in all regards. We will get in touch with you via an email separately if you wish to discuss this further.
Maja
I used this company's "substantive editing" service for a journal article and was very disssapointed with the quality. I paid $612 and received a document back with only general (not substantial) revisions of the content and no comments or suggestions for improvements. There was no editor's report or editorial feedback on my text. Throughout the document, meaning had been changed and I spend a substantial amount of time carefully revising it back to its original meaning. I was particularly dissapointed by this because I was promised that a specialist in my field would edit my text. Also, I am almost certain that my text was not read by two different editors as the service promised. As an academic I have used many different proofreading and editing services. This was by far the worst and also by far the most expensive. I will not be using Enago again.
Kids Neuro Clinic D.
I am not happy with their service. I was not happy about their package service. I paid 800 dollar extra for top-impact editing and ended up doing the edition again. I would not use them ever agin
Kusnir Z.
Enago Business is a scam. Don't send them money before they deliver the service.
Dr. A.
Vey bad. Waste of money. I had to edit my paper again.
Carleen H.
Using Enago’s service worked in my favor. I received a lot of assistance and support during the process and I received timely response for all my queries. I really appreciate the effort put in my assignment. I will recommend this to my colleagues.
Fred S.
I have used Enago services and the work done on my manuscript was great. I am absolutely happy with the job done, and am definitely looking forward to working with the same editor and Enago in future. I would recommend Enago to other researchers.
