Average
Based on 201 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam AdelmanCEO, Envelopes.comUPDATED October 1, 2025
Envelopes.com (envelopes.com) has 201 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
201 approved reviews, newest moderated first
Beanie Boy Bread C.
They helped me make great labels for my dried starter jars. The finished product looked perfect and so professional. Great products here.
Reply from Envelopes.comOct 16, 2025
We’re thrilled to hear your labels turned out perfectly! It’s always rewarding to know our products help bring creative projects like yours to life. Thank you for choosing Envelopes.com and for sharing such kind feedback! – The Envelopes.com Team
William A. L.
The printing came out nice and clear, just how I expected. Paper quality was good! Fast Shipping
Reply from Envelopes.comOct 16, 2025
Hello William! We’re so happy to hear your order turned out just the way you expected! Thank you for taking the time to provide us with such wonderful feedback! – The Envelopes.com Team
Sally B.
Last January 5, 2024, I ordered 250 6x9-1/2 A10 envelopes, peel and seal. The price was $96.75. When I tried to reorder the same amount again this week, the price was double! They advised that I needed to get a new quote (would take two days). It's now been three days, no quote, and when I called I was disconnected by the first woman. I tried to call back and a man returned my call. He said that the price was accurate, because of new ink that is more expensive. Absolutely horrific experience. He said "there had been a lot of changes in the company." I guess! He said he would escalate the issue to a supervisor and would get a call back within a couple of days.
Reply from Envelopes.comOct 17, 2025
Hi Sally! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
Jill W.
I've been a longstanding customer of envelopes.com but after my experience this past October, I will never order from them again. First of all, they completely disregarded the variable addresses I paid $422+ for and instead printed THE SAME recipient's address on EVERY envelope in my order. So I received 450 envelopes all going to the same recipient, rendering 99% of the envelopes useless. I confirmed that the address file I uploaded had unique addresses. Secondly, on the extra envelopes I ordered (without variable address), they opted to print the return address from the back flap also on the front. My client had planned to use these envelopes if there were any issues or last minute additions to his recipient list. Instead we had about 100 envelopes being sent to and returned to the same address, also rendering these envelopes useless. Third of all, it took 19 DAYS for 1 of my orders to print and ship, nearly causing my client to miss our target ship-out date. And I'm convinced it only went into production when it did because I was constantly following up with envelopes.com. There was no option to select printing/production time in during the ordering process. Lastly, their customer service team was not apologetic at all and has only offered a 15% discount on my next order (which there won't be one at this rate) as a solution. No refund, no acknowledgment of their screw ups, nothing. Horrendous.
Reply from Envelopes.comOct 17, 2025
Hi Jill! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
Alex A.
Do not use Envelope.com! I had a terrible experience with a recent order I placed with Envelope.com. My custom order was messed up, shipping was delayed, and the customer service was awful. Here's a breakdown of the issues I encountered: Messed Up Custom Order: They didn't get my custom order correct. Delayed Shipping: The order took much longer to arrive than I was expecting. Poor Customer Service: When I contacted customer service about the problems, they were unhelpful and basically told me to read the fine print. Unclear Disclosure: Nowhere upfront did they disclose that printing could take up to 11 days. Broken Checkout Cart: The checkout cart didn't work properly, forcing me to create three separate orders and pay extra fees. Overall, this was a frustrating and expensive experience. I would strongly advise anyone considering Envelope.com to look elsewhere. There are many other companies that offer custom envelopes and printing services, and I'm sure you'll find one that provides better quality, faster shipping, and more helpful customer service.
Reply from Envelopes.comOct 17, 2025
Hi Alex! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
Rebecca B.
Scam website. Charged my card, but they say they have "no record of the order." Avoid at all costs.
Reply from Envelopes.comOct 17, 2025
Hi Rebecca! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
MB
I went to order 100 9x12 "Custom" envelopes It says it will be $26.99 When I added my custom artwork price changes to $76.17 I can tell by the other reviews...Stay away from Envelopes.com
Reply from Envelopes.comOct 17, 2025
Hi MB! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
Jordan B.
They shipped me the wrong product (gummed vs peel and seal) and WOULDN'T fix it. Never again.
Reply from Envelopes.comOct 17, 2025
Hi Jordan! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
