epicwaterfilters.comReviews of epicwaterfilters.com

Reply from epicwaterfilters.comOct 5, 2026

Hi Peter, can you expand on getting sent the wrong filters? I can try to help here with any questions, though you would have to email [email protected] for shipping filters to you. If you'd like to try reaching out to customer service again, please include the word "agent", your order number, and a short description of the issue. I'm sorry that our customer service did not do all they absolutely should have when you first contacted us. I also apologize for the late reply to your feedback. We are just now getting involved with Trustpilot.

Reply from epicwaterfilters.comOct 5, 2026

Hi Steve, I'm so sorry that our customer service was so unhelpful during this time and that we didn't do better to make sure our UK distributor kept filters in stock as they should have. We now work very closely with our current UK distributor to make sure they keep things in stock and are a proper reflection of our company. The difficulties we had with our distributor should have been communicated better and should have never affected our customers the way they did. Thank you so much for the kind words about our filters, which we've worked hard to make sure are the best they can be. I'm so sorry this was your experience with trying to get replacements and help.

Reply from epicwaterfilters.comOct 5, 2026

Hi Tom, I'm so sorry you had this experience with us. We have since refined this process, though it should have never happened in the first place, with a product sitting unshipped for over two whole weeks! We offer reviewing on our website and on Amazon if you end up purchasing through our Amazon shop. Despite there being absolutely no excuse for such a major delay in the shipment of your product, did we end up resolving this for you at the time?

Reply from epicwaterfilters.comOct 5, 2026

Hi, I know we had issues with our UK distributor at this time that our customers should have never been subjected to. You should have never had to deal with these issues. I apologize for the late reply, as we are just getting involved with this platform, but if we did not help you with your bottle leaking at the time, please still reach out to [email protected] so we can help now. Please include the word "agent", your order number, and a short description of the issue to help speed up a response. We now work very closely with our current UK distributor, as they are a reflection of us. Stocking replacement filters is so important and something our customers rely on, and we should have been much more diligent about this. In the U.S., we have fixed these stocking issues and have not had anything close to a six-month period with our replacement filters being out of stock. I sadly don't have enough information to speak on exactly what was happening with UK inventory at this time. I'm sorry about your experience with us and that we let you down like this!

Reply from epicwaterfilters.comOct 5, 2026

So glad you have been enjoying your water bottle! And I'm so sorry about the difficulty we had with our UK distributor during this time not keeping up with having bottle replacement filters in stock. They are a reflection of us, and we should have been more involved in making sure they were on top of keeping our products in stock during this time. We are now very involved with our current UK distributor, but that should have always been the case. Were you able to get your bottle filter soon after this?

Reply from epicwaterfilters.comOct 5, 2026

Hi Steve, can you please elaborate on this? Was the straw gasket missing somehow? Was our customer service able to resolve this for you at the time by, at the bare minimum, sending over the missing part? I'm so, so sorry you had this experience with our products!

Reply from epicwaterfilters.comOct 5, 2026

Hi Suzi, I'm so sorry you had difficulty getting replacement filters in a timely manner through our UK distributor. I hope they were able to resolve this for you. Over time, we have streamlined this and now work much more closely with our UK distributor, as they are a reflection of us and should always have replacement filters in stock and be helpful when it comes to spare parts. I'm sorry for the ways in which we were lacking before, with our UK distributor not keeping up and us not doing more to make sure things were running as they absolutely should have been.

Reply from epicwaterfilters.comOct 5, 2026

Hi, were we able to resolve this for you? I'm so sorry our customer service did not get back to you in a timely manner and that your filter was not shipped when it should have been! I also apologize for the late reply. Trustpilot has just recently gotten on our radar.