epicwaterfilters.comReviews of epicwaterfilters.com

I’ve been a customer since November 2019 for a bottle and jug. October 2021 was the last time a bottle filter was sent. I was charged July 2023 for a bottle filter that never arrived but only noticed in November 2023 I think, that I’d been charged and it wasn’t fulfilled. I was given a refund when I contacted the company. If I hadn’t noticed would they have realised! In the past they did send me a free lid I think worth £19. Just hope I will still get the new filters on the old subscription otherwise I’ll find a new company for filters like Zero water

The filter is leaking tiny particles into the filtration jug which ends up in our tea. When one drinks the tea, the bits get stuck in my throat. My kettle is cleaned so that is not the problem.This is a new jug which my lovely son bought me last week to use in tandem with the Brita jug. Having read the appalling reviews by other unsuspecting buyers, I wish I had done my homework first on this product. And, I will not waste my time getting in touch with this company. My advice is stick to Brita Filter. I have taken images of the bits in the bottom of the jug and also in my milk free tea. Nowhere to post them though.

Like others have said, this company used to be so strong, but they just lost me due to terrible, disrespectful customer service and awful, deceptive shipping practices. They don’t care at all about their customers or losing business. They certainly do not ship via USPS priority mail (takes 2+ weeks to receive filter replacements). I felt like customer service was almost mocking me every time I reached out. I did get a refund, though. Stay away from this toxic company, the vibes are so bad and you deserve better. FYI, there are after market replacement filters on Amazon for $19 that seem to be made of the same stuff and the water seems just as good (and I received them in 2 days).

As many mentioned here, at the beginning Epic was great. Good quality filters, customer service, and on time deliveries. But last half a year I've been having problems: I place an order, get charged for it, but a month later it still would not be shipped. My last order was placed and charged for on 11/16/23, I cancelled it on 12/11/23 because it was never shipped, and I was told it would be refunded. It's 1/15/24 and I still didn't get a refund. Good thing I can dispute this through my c/c. I don't know what happened to Epic, maybe they have too many customers and can't keep up. But they don't seem to be interested to keep customers, even their email replies were polite but basically telling me if I'm not happy with them shipping my filter whenever, they'll be more than happy to not ship it to me at all. It's a pity, but kind of forced me to search for a different water filtration system, and I hope it's as good or even better.

I am a loyal UK customer of EpicWaterFilters and have been for many years. I have come to rely upon their Nalgene bottle filters. I drink a lot of water and I was so happy to finally find a reliable filter system for water bottles. I have multiple EWF bottles and have bought many replacement filters as needed over the years. I’ve drunk many thousands of litres of water through Everyday bottle filters. EWF initially had great customer service. Stock was plentiful and delivery swift. There was a club subscription service which offered better value. When I needed some replacement rubber straw tips, they sent them out no problem. This all changed about a year ago. UK stock suddenly completely dried up in late 2022. You can get effectively nothing on the UK website. Replacement bottle filters have been unobtainable for well over a year. Thousands of UK customers were given up on overnight, with gobsmacking indifference. Bear in mind the entire business model is based on replacement filters; customers are completely reliant on getting replacement filters when needed. Their UK website is effectively a useless shell at present. The US website is not much better most of the time. At first EWF claimed that because they were releasing the Everywhere bottle filter, that they were in a crossover period, to explain complete lack of any stock. In very apathetic emails they made thin promises about imminent stock rejuvenation. At this point there had been no stock for many months. More emails and more apathy and promises about imminent stock renewal. After a while I gave up contacting them every couple of months. Their promises were all lies, stock has never been made available. Months are soon to become years. Zero notices or messages have ever been communicated to customers about the problems: not via email, their websites, or their social media. They are completely radio silent as if all is fine. Social media posts go out as if all is great. The complete disrespect shown to customers is astonishing and something I have never witnessed before. They absolutely couldn’t care any less about their customers and are quite content with having scored wealth through initial sales before abandoning the market. The Everywhere bottle filter released to supersede the Everday and Outdoor bottle filters. These are obviously also not available in the UK. However they eventually came available to order on Amazon from the US (at a considerable markup). Reviews for this new filter were already bad, almost exclusively with regards to flow-rate. But with no alternative and desperate, I ordered some. The Everywhere filter’s flow rate and effort required for sucking water through are absolutely atrocious. I tried many possible methods including pre-soaking, of allowing adjustment after a couple of weeks, etc. (None of which are suggested, you are told nothing is needed, just pop in and good to go.) These filters hurt my mouth with the power needed to extract water. I actually feel like it is bad for you to be using these over a prolonged time due to the negative pressure. As someone who used the filters everyday for plenty of water, it’s a non-starter. A perfect product ruined. I understand they wanted to create a supposedly more eco-friendly product. But the benefits on that are questionable. And having one filter for indoor water and one for outdoors is fine. Condensing into one product is a mostly illogical move as outdoor filtration has to be much greater which severely impacts flow rate. Thus disregarding and alienating the vast majority of customers using EWF products to filter tap water. EWF don’t appear to care about this. The company continues to post zero updates about stock and has clearly given up on the UK market. The company has stopped distribution anywhere in the world of the Everyday bottle filters which were perfect for filtration and flow rate. If they made a more sustainable version of that filter, fine! But they obviously have no plans to. EWF has gone from great to not only awful, but actually disrespectful of the customers who made their company successful. And with the UK market their behaviour is unethical and outrageous.

This is an excellent filter - well-designed so the tap is low down and the water doesn’t sit at the base like some other filters. Easy to store and to use.

This company started out strong, but just like everyone else, I had issues with filter replacement program. They were quick to charge, but failed to send. Emails to customer service were promptly answered, however after I was promised my order would be sent soon (the delay was due to launching a new and improved filter), and 1 month passed, I ended up canceling my subscription. I really like my Nano, so I'll try my luck through Amazon - fingers crossed!

I would avoid ordering this until they improve their customer service and replacement filter programme. The jug is good and seems to work well, however their customer service is quite poor. I signed up to the replacement filter programme and my filter was supposed to arrive months ago. It never did and every time I've reached out to customer service they just say it will arrive soon. Looking at other reviews, I'm starting to wonder if they are just trying to get people to spend money on the jug, even thought they know they can't fulfil filter orders. Really frustrating as it otherwise seems like a great product.