Great
Based on 389 reviews
EquityZen4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
EquityZen (equityzen.com) has 389 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
389 approved reviews, newest moderated first
customer
Easy to deal with everything
Reply from EquityZenJun 16, 2026
Thank you for the great feedback! We always strive to make the entire process as simple and hassle-free as possible. We look forward to working with you again!
customer
Quick responses and trust
Reply from EquityZenJun 16, 2026
Thank you for the 5-star review! Trust and speed are core to what we do, and we’re happy to hear we delivered on both fronts for you.
Michael G.
I've tried two of these deals and regretted both. I will never do this again.
Reply from EquityZenJun 16, 2026
Hi Michael, we are incredibly sorry to hear that your experience with these deals did not meet your expectations and left you with regrets. We take feedback like this very seriously. A member of our team will reach out to you directly via email to better understand what went wrong and see how we can assist.
Julie B.
Easy to navigate. Excellent communication and follow-up. Plus the obvious ability to buy what you can’t get on many (at all) other platforms. I also like that it’s owned by MS.
Reply from EquityZenJun 16, 2026
Hi Julie, thank you for this fantastic breakdown of your experience! We are thrilled that you’re enjoying our platform's exclusive access, communication, and navigation. We appreciate your trust in us and our broader ecosystem!
customer
Great customer support and good transparent process and docs.
Reply from EquityZenJun 16, 2026
Thank you for your review! Transparency is incredibly important to us, especially when it comes to processes and documentation. We’re glad our team and platform delivered a clear, well-supported experience for you.
customer
Deal execution and customer service both get five stars!
Reply from EquityZenJun 16, 2026
Thank you so much for the 5-star review! We are delighted to hear that both our deal execution and customer service teams hit the mark for you. We appreciate your support!
Saud Z.
Ease of the process from interest to execution. Second to none customer service and an wide choice and diversity of companies
Reply from EquityZenJun 16, 2026
Hi Saud, thank you for the wonderful feedback! We're proud to offer a seamless process from start to finish, alongside diverse investment options. Hearing that our customer service is "second to none" is the ultimate compliment for our team.
Sarbamangal C.
It has improved a lot now. Communication is much better, and the commission fees have been reduced. More companies are also available in the platform, which is a positive sign for future growth.
Reply from EquityZenJun 16, 2026
Hi Sarbamangal, thank you for noticing and highlighting these updates! Your feedback lets us know we're on the right track for the future.
