eSeats.comReviews of eseats.com

We have used ESeats for the last two years for French Open tickets. Bob is a pleasure to work with on events. You can trust them to get your tickets. GY

BEWARE WHEN YOU BOOK YOUR TICKETS. I went to book 4 tickets to the Waste Mgmt Phoenix Open in Feb. and when ordering, the site timed-out only to tell me "session timed-out and/or tickets are not available. Please make another selection". It did it again and the third time my selection went through and I received confirmation (on the site - not by email; actually, still have never even received any confirmations to my email). Found out the next day from my credit card company - that three separate charges for $1244 went through - $3732!!! Bob (the CEO) tried to get the supplier to refund the other two transactions, but they refused. I even contacted them myself to try (three times with no response). Bob graciously offered to put the additional 8 (unauthorized) tickets on consignment and waive the 15% fee - haven't sold them yet, but hopefully will get my money back that way and the supplier (TicketEvolution.com) will be getting a very unpleasant review from me!!!! Bob was great though in helping me as much as he could.

Eseats.com took care of us when we it really counted! The day before we were scheduled to go to Roland Garros, we hadn’t received our tickets. Turns out there was an administrative error which happens. I rang up the owner and within an hour or so, as I sat along the Seine (literally) I got a call from Bob (the owner) explaining what had happened, and how he was going to fix it. I’d been pretty stressed I’ll admit. He went out on the open market and purchased two tickets that were an upgrade over the original tickets we’d purchased, just to make sure we were taken care of. Problem solved and then some! Thank you! We had an amazing experience at the French Open!

French Open 2023- 2 days one day on Susan Lahren next day on Phillipe Chatrier both days GREAT SEATS. Expensive yes but its Roland Garros in Paris. Everything delivered as promised. ZERO problems. Bobs team #1.

I recently realized that I would be unable to attend a premier golf event this coming fall. I have never sold, or bought, any tickets for any event through a ticket reseller service, so I was concerned about how it would work and who was reputable. I decided to start educating myself by calling several of the major named services. After several attempts to talk to anyone at any of them, I started to think that if it was that tough to try and reach a human being for basic help, what would it be like if there was an issue while doing business with them? So, after reading testimonials and reviews about eSeat, I decided to call them and to my surprise, I had the good fortune of reaching Bob. Even though he has likely explained all aspects of the process to hundreds before me, Bob patiently stepped me through all the steps, explained their services, and helped me appreciate what they could do to help me. To say the least, I was impressed! At the end of the day, Bob and eSeats treated me with respect and a ton of professionalism. Thanks Bob ... in this high-tech world, being able to talk to someone in person made the difference in deciding who would best take care of me. Thank you!

BOB & DEBBIE were fricken awesome throught the entire process... always took my calls and always followed up regardless. I would recommend eseats FIRST before any other ticketing platform. There are alot of dodgy ticket sales companies out there, and the experience is daunting when you are from the otherside of the world. THANK YOU for your oustanding committment. Take Care and Chat soon. TANYA SOUTH AFRICA

This is our 2nd time getting our Indy500 tickets from eSeats and they’ve been terrific ! Will continue to use them,thank you !

If you are nervous about buying from eSeats.com let me assure you, you can totally relax. They are honest as the day is long. I purchased some rather pricey Formula 1 tickets last year and I was skeptical as can be. Buying tickets online from an unknown source is not in my comfort zone, but I needed tickets and had nowhere to turn. I started a chat Saturday afternoon expecting to get a bot telling me to call Monday. Bot "Bob" answered my initial opening. I typed out my long-winded questions feeling foolish for trying to communicate with what I figured was a machine and waited. To my utter surprise, a minute later my phone rang and it was Bot "Bob" in the flesh! He wanted to have a real conversation to thoroughly answer all my questions! He then spent so much time telling me what he knew about the advantages and disadvantages of the various seating, about the venue and the events of the weekend. He's not into the sport himself, but actually went one year just so he could be better able to answer questions like mine. When I finally picked our seats there was a problem with the credit card going through. We called each other a few times that night and then Sunday morning trying to get it to work. He did not let go until he knew that it was successful. Saying they are dedicated to customer satisfaction is an understatement. He took literally hours, all on a weekend to get me the perfect seats. That is just something you don't get very often. I must also add that even though I trusted Bob 100% by the time I paid for the tickets, it was kind of scary waiting for them to come. He does not control that though and he warned me it would be some time before I got them; but whenever I started to hyperventilate I'd just contact him and he'd walk me off the ledge reminding me that it often takes a long time to receive them. No company is more deserving of a 5 star rating and I'm so glad I finally figured out how to leave this review!