Express ScriptsReviews of express-scripts.com

I am surprised that the customer service at Express Scripts is still sub par. There is no one who can answer a question. Can't fight their way out of a paper bag! Sad.

Ever since these bozos took over Tricare home delivery it has been a nightmare getting meds. Prior to this Tricare would have our meds delivered in 10 days. Now we're lucky if we get them shipped within 10 days and they use DHL, the slowest possible shipping on Earth.. If a new and not so common medication is ordered it takes weeks and in my latest case months to get medication approved. Doctor calls for prior approval and is told what to order and then they deny it. I don't like being a hater but I actually hate them, they've made my life miserable the last few months. Now when I log in the first page is trying to get me to use home delivery and pay for meds I get free at the base. Why would I do that? I hate it.

I'm not sure other reviewers realize that this company doesnt really set your Rx prices. Personally I have a new medical carrier who uses this site for Rx stuff. I had an issue, called their support line, and had a wonderful experience with the rep who helped me above and beyond what I expected. If anyone from the company is reading this, you should upgrade your customer review process. I asked my rep if I could leave a survey for how great she was, and as I write this I am still on the phone waiting to be "picked up" by the automated survey process? Y'all need to send this as a follow up email immediately after the call.

I have been with express scripts for a very long time, only recently have I really had to deal with their customer service and website, which has turned out to be absolutely horrible. Not only is the customer response times online ridiculously slow ( it takes them a week at the very least to get back to you) but speaking with people over the phone has been a joke. I only got a representative who knew what they were talking about one time all the other times it has been people who cannot answer my questions, give me false information, don't transfer me to managers after requesting, or simply have disconnected me. It's surprising how little the people who answer the phones in this company know. One person referred me to make an account online in order to pay for my medication, the website would not register my information so I reached out for technical help, I waited two weeks for correspondence through email, and calling did nothing since I was told to email for customer service. I'm not sure how this website is being run but they really need to work on educating the representatives they hired for the job. Additionally if you offer customer service through email it would be great if emails would actually be responded to in less than a week. Overall dealing with their customer service has been so time-consuming and so extremely stressful. If you have the option not to use this website/ Company I would highly recommend going where a different option. Especially now during the time of pandemic when these kind of services are highly needed they clearly fall short.

Terrible communication with customer. Ship times are long and not communicated in a timely manner. Confusing information on website personal account. I've had to call 10 times regarding 1 prescription. Ridiculous!!

Don’t use Express Scripts. They used USPS to ship my medicine to me, and now the shipment is lost by USPS. Express Scripts won’t replace my medicine for 30 days. I will have to go without my doctor prescribed medicine for 3 weeks because they don’t care. Do yourself a favor.... use a real pharmacy. These internet pharmacies don’t care about you or your medical needs.

Never had a good experience! Being on Medicare with Express-Script is a nightmare. The rules & regulations in place are not in the patients best interest. My doctor is my healthcare provider & knows what is best for my continuing good health & wellbeing. Getting a new prescription from my local pharmacy is my preference. Express-Scripts routinely denies them but will ship the prescription to me a few days later without notice. Also, if denied, the communication between the Express-Express, the my pharmacy, my doctor, & myself is non-exist. I have to find out a few days later the prescription was denied & not fill. I do not understand why being 65 years old has anything to with getting any prescription? If I were 64 years, 11 months, & 29 days there would no problem to receive my medications. It is all about the money. They purchase their medication from pharmaceutical companies in Europe or Asia. Does the FDA or US government agencies keep a close eye on their manufacturing facilities? If I could replace them, I kick Express-Script to the curb.