Express ScriptsReviews of express-scripts.com

My eye doctor has prescribed eye drops for high eye pressure. Express Scripts has on their site the medication will be covered “under certain situations.” I have asked what these situations are, since they deny coverage for me. No one will give me an answer, other than to regurgitate my doctor needs to contact them (she has.) And just now they told me my plan doesn’t include these eye drops. But before it was they needed a prior authorization. Which is it, Express Scripts?! I have lost patience with this company because all you get is a runaround when you contact them.

I am so tied of having to talked to reps at Express Scripts. They will accept your refill request, send you conformation of your order is being processed, and send you a message saying they cannot fill the prescription. Or your Prior Auth oration has ran out. I have to take time off work to go to the doctors office to ask them to call ES and get them corrected and many times ES information is incorrect and my PA was good. Instead, you have to run out before a supervisor gets on the line to tell you I screwed up another refill request and we will process the order as soon as possible. Meanwhile I am out of my medications. I have so many unproductive phone calls to ES and if my employer did not require I use them with my insurance I would not recommend them to anyone. Another thing some prescription companies offer discounts sometimes. ES informed me if you do not ask for the possible discount then they will bill you your full cost. Where does that profit go to? I so dislike ES.

Run around to try to not cover. I've spent 2 days back and forth with express scripts, my doctor, my pharmacist all to get a 1 day vacation waiver for a prescription fill. I've spoken with 6 different people and just hung up on 2 other times at express scripts and get a different answer every time. Every time I go back to my provider and ask them to do what express scripts told me and then they do and are told no...so I call again. It should not be this hard to get a prescription filled 1 day early.

I don't have enough time in the day to discuss how bad the service with this company is as far as their online services go. I would cancel them but even if I went to a brick and mortar store it would still be express scripts because that's what my company uses.

After 9+ calls AND having the doctor call in a different prescription for an "approved alternate" medication, that "approved alternate" medication was also DENIED. I had a previous prescription for BUDESONIDE-FORMOTEROL FUMARATE (asthma inhaler) which I took for several years prior to moving to Costa Rica. At that time, I had no problems filling the prescription. Now I returned to the U.S. for medical care (especially for asthma) and get the doctor to write a new prescription. Not surprisingly, he wanted me to take the same medication as the Asthma/Allergy specialist I was seeing previously had me take. So, after getting an initial denial, I received an email from Express Scripts indicating they wanted to prescription changed to either Advair HFA or Advair Diskus, I called the doctor asking them to change the prescription to one of the "alternate approved" meds which they did. Now I find out that the "approved alternate" medication was also DENIED! So, now they want a "prior approval" call from the doctor. The requirements change every time I call Express Scripts.

I had a good experience with Express Scripts for about 5 years....the last 6 months have been an utter nightmare. They can't get any of the prescriptions correct. They continually are missing the automatic refill and this week was the final straw. I went through the process of getting a prescription, pre-approval for Mounjaro....then was told it was fill and shipped and the same day I got a note it was in short supply and can't ship. Have the doctor call in another prescription. HUH? can't fill it but reorder it. Did this three times all the same result. My doctor then called in a replacement in Ozempic. All seemed good, then got another note that it needed pre-approval. That was given the and got a note the NEXT DAY...it needed pre-approval. I finally called them and talked 25 minutes to get this refilled and was told it was approved and processed. TODAY..I get another note that I have to start the entire process over. Forget them...they are amateurs and really screwed up. I am going back to local pharmacies.

Poor customer service and can not get medication in a timely matter

I am going through a painful withdrawal because they have not sent my depression medication. I have a new drug plan this year and my doctor sent my prescription in the first of the year. It is now February 5th and I still don't have it. They have made us go through so many steps to get this med; even though Medicare can certainly confirm for them I have been taking this drug for several years. They are jeopardizing my health and I have no idea if they will ever fill this prescription. They are medically dangerous and humanly uncaring. I regret my drug plan selection.