Express ScriptsReviews of express-scripts.com

The incompetence of Express Scripts is out of this world. After 3 weeks of them "processing" my prescription and me talking with them two days prior them stating that it will ship the next day I get an e-mail stating order cancelled - out of stock.

this is an absolute farce! 3 months/oct 2nd of waiting, a total of 8 hours of phone calls, untold number of supervisors and staff on the phone. bottom line, they needed a new prescription because the old one was for a different insurance company "the prescription did not have a name of an insurance company" and the new insurance company had already approved the prescription but they would not release it until a new prescription was issued.. surprise the old prescription is good, but still not final resolution.

We had no choice but to go with this company for our drugs when my husband retired. Immediately they notified me one of my prescriptions was not in their formulary and would need prior authorization to cover it. This old drug, phenergan is cheap. Thru email, I received a letter stating they had approved it. Only when I called to confirm they told me there was no email with approval. After I read it to them they continued to tell me there was no record of that email and basically told me I was lying. After going thru the prior authorization process with my doctor they called and told me they would not cover this medication. We are off to a very bad start here. I DO NOT RECOMMEND THIS COMPANY. Being called a liar is no way to do business especially when there's proof showing the validation of it. Obviously caring for patients is not their priority; money is.

Bottom Line: Misaligned Incentives and a scam to get you to switch to Express Scripts delivery service. Customers pay the price in terms of costs, time, and aggravation to repeatedly correct simple errors. Background: We are a retired military family and we've had the same insurance for over 20yrs. Since Express Scripts began working with Humana (Tricare) We've had 7 instances where prescriptions through our in-network pharmacy were blocked. They were blocked because Express Scripts put a flag on accounts to motivate users to call the help line to lift the flag. Once the call center has users on the line to lift the flag they use that opportunity to try to switch you over to their for-profit delivery service. ES gets a slice of the funding if they assume mail-based delivery. They don't get that slice if the citizen/customer goes to the pharmacy to pick up the prescription order. There is no incentive for Express Scripts to fix the system glitch that blocks customers from picking up prescriptions. Each time this occurs the conversation with Express Scripts customer service is the same. The problem is not fixed, and in the words of a customer service representative, "This happens to lots of people..." Sounds like something that Express Scripts should fix?

They must really put effort into being this bad. Waited for three weeks to receive my medication and eventually went back to my original pharmacy. Never again.

Tried to acquire a prior authorization for a medication that I have had for 3 years with previous insurance. I have tried other medications that caused me extreme distress resulting in a prescription for Lexapro. They don't care. Why would they.

Since Express Scripts has gone mainly to on line it seems apparent to me that they must be trying to get Tri Care members off the program. Even with medications on auto refill I must go in every-time and approve refill. I have to go in every-time and get prescriptions renewed for meds that I have been on and will be on for years. I receive numerous nonsensical emails about refilling a med that I have previously approved for refill. With 8-10 meds each for wife and I a very laborious process. Someone in their 80s with a deteriorating mental condition would have great difficulty sorting all this BS out!

OMG they are so discombobulated! I spoke to so many people and will be missing some of the doses of my medication due to lack of correct information!