Wilma
Ordered on 7/26 and needed for 7/30…
Ordered on 7/26 and needed for 7/30 funeral. Because of weekend had to pay $600 for shipping. Instead of shipping on Monday it shipped on Tuesday and I was told it would be delivered by 4 PM and I would receive delivery update. I had to call several times for updates and it was not delivered till 7PM. Not knowing if the coffin would be there for an AM funeral was very stressful. The coffin was as described and in great condition. The reply states they were in contact with the funeral director but that is not true. The reason I started calling them is she hadn't heard from them.
Reply from Express Casket LLCAug 7, 2025
Order placed on Saturday. It did indeed ship out on Monday as promised with Delta Airlines and was delivered to the funeral home on Tuesday. This was not a direct flight as there were no direct flight options available unfortunately. We were in touch with you many times through the day through direct text message to reassure you that we had this under control. We took the initiative to coordinate directly with the funeral home through-out the process and thankfully they were very helpful during the unpackaging and inspection of the casket. It took a bit of wait time for the airlines & TSA to release and to unpackage and inspect but was delivered before 7 as well. Delivering after 5 pm after performing an overnight delivery is extremely rare for us. (maybe a 1 in 5000+ event). We had a string of bad luck with wait time at the airlines and then traffic in this particular shipment. Nevertheless, we confronted the challenge head on and did our very best to come through for you. Our deepest apologies for any stress.