Express ScriptsReviews of expressscripts.com

Twice now Express Scripts was out of my Repatha. The first time the prescription was transferred to Walgreens for triple the copay. This second time when the notified me I asked them when it would be available and they told me that they were unsure. So rather than wait I told them I would go to the VA and get my medication there. Yesterday on my way out of the country I received a text that the medication shipped without prior notification or authorization. I called immediately after the text to cancel it but they said they couldn’t because I already had shipped. According to FedEx that was a lie that a shipping label was created but the order was not picked up. Express Scripts will not cancel the order and refund my copayment even though the medication has a refrigeration requirement and all of our delivery service are on vacation hold. That company is full of unqualified low information employees and should be ashamed.

Horrible!! Just don’t if you have Any Other option!

This company is horrible to deal with, they are unethical and should be shutdown. They lie cheat and steal. They make commitments and then double back on their commitments. If you have a choice never use them.

No Veteran family should put up with Express Scripts’ poor customer service, mismanagement of billing, and pharmacists not sending meds because they hadn’t received a fax or phone call from the Doctors office; such a contrary claim, as my Doctors office have faxed and called Express scripts multiple times since Dec 24th 2025. Today is Feb 3rd 2026 going nowhere. I asked for a refund (Pre paid Meds) - who knows if I’d get that back. Going to my local pharmacist. Paying a little more for peace of mind and no excuses.

If I could give this pharmacy zero stars, I would. My recent experience was appalling, specifically regarding a representative supervisor named Faye. Due to a clear error on the pharmacy's part, my daughter’s essential medication was delayed. When I called to resolve the issue, Faye was callous, dismissive, and showed a complete lack of urgency. She could not have cared less that a child’s health was at stake due to their mistake. It is deeply concerning that individuals with this level of indifference are working in the healthcare industry. Dealing with an illness is stressful enough; having to fight a pharmacy for their own mistakes while being treated with contempt is inexcusable. Avoid this pharmacy if you require reliability and basic human decency.

Express Scripts/Accredo Pharmacy has shown a shocking level of incompetence and indifference. My minor child was due for a critical medication yesterday, a medication she needs to manage a serious chronic illness and prevent pain and complications. As of today, Accredo cannot even provide a delivery date. Let that sink in. A child is left in pain and at risk because this pharmacy cannot manage its own processes. This was not a last-minute request. Prior authorizations were already approved. We followed every rule, made every phone call, and still ended up with delays, misinformation, and empty apologies. Each representative passes the problem along, while no one takes responsibility and nothing gets done. Accredo’s failures have real consequences. This is not a delayed sweater or a missed refill for vitamins. This is a child’s health. Their lack of urgency, accountability, and compassion is appalling. If you are considering Accredo for specialty medications, especially for a child or anyone with a serious condition, be warned. You will spend hours on the phone, receive conflicting answers, and still be left without medication when it matters most. Patients deserve better. Families deserve better. This pharmacy should be ashamed of the harm their negligence causes.

Id leave them a zero if I could. They are horrible. Everybody has a different answer and nobody knows what they’re doing. Can’t wait to retire and pick my own plan. I’m forced to use them. It is a totally incompetent company. I picked one date cause I had to. But I’ve had MANY terrible experiences with them. Avoid at all costs. They just want you to die and not get what you need.

Customer service SUCKS!