Express ScriptsReviews of expressscripts.com

Express Scripts is the pharmacy for my Part D Medicare coverage. After a year of being on Wegovy due to “risk of cardiovascular disease and events” with proof of past myocardial infarction and a stent in the artery in my lower left ventrical, Express Scripts stopped coverage of my medication at the highest dosage level and left me in horrible stomach cramps and nausea at the age of 75. My doctor turned in the same prior authorization in accordance with FDA guidelines as he submitted a year before when Express Scripts granted coverage ( your heart never “heals” from a heart attack- the scarring and dysfunction is permanent); but Express Scripts denied my authorization and continues to do so. After contacting a patient advocate explaining that I was not even allowed to titrate down so as to not have this terrible pain, Express scripts sent a fake “sympathy” letter and promised two prescriptions to cover me until I could be re-evaluated. I eagerly filled out the paperwork through tears and had my doctor submit the two prescriptions; only to again be promptly denied due to “no prior authorization”. This company is evil and cruel. They have turned over authorizations to Innovative Solutions, robotic evaluators that only grant a percentage of authorizations for expensive meds whether you qualify or not -just like United Healthcare was doing. We have to use Express Scripts because they are the pharmacy for PEBA, my wife’s state insurance plan as a retired teacher; but if you have a choice, run fast and hard away from this cruel, mean company!

Can’t login with express scripts. I can’t get help on the phone. I have spent hours on hold. Absolutely the worst customer service ever.

According to FedEx, my package hasn't been shipped. They just created a label to make it look like they did something. They told me the pharmacy was closed, yet they were not, in fact, closed when I called. There's something wrong with every person who works there. Don't use these people. They're worthless. They keep asking if I'm out of my medication. What's it to them? They charged me for expedited shipping and tried blaming it on FedEx, like Google doesn't exist.

It’s impossible to reach a live person. Canceled one order and can’t explain why. Mfpr a second order my doctor sent a prescription and when I went to fill it, I received a message stating the MD requested to not send this prescription. Called the doctor and they didn’t know what they were taking about. The phone number goes to an automated system with no way of reaching a live agent. It turns out my local Walgreens is less expensive anyway.

Express Scripts is the absolute worst insurance I’ve ever had. I’ve been on 5 medications for 15+ years and every month there is some kind of problem. Prior auths needed for SAME medications & customer service is terrible, rude & no help when I call.

It is rare that I write reviews about anything related to the medical industry, as I have worked in the medical field for many years and can understand the flaws, especially on the operations side of the industry. However, there is a first time to have to write a review, and it starts with Express Scripts. My dermatologist has sent in a script to Express Scripts in mid-April for a specific injection. Express Scripts has cancelled my script twice, end of April and end of May. My dermatologist sent in all the correct information including a prior authorization and I have also provided a co pay card for payment and Express Scripts still has the audacity to not fill the medication properly. Constantly always giving the runaround. Furthermore, this particular medication has been processing for a THIRD TIME since JUNE 15TH 2025. I could only imagine if the medication needed was a lifesaving medication. If you are counting on Express Scripts to keep you alive, I would highly recommend that you do not and find a different alternative. Lastly their staff and communication process are absolutely horrible. All the staff does is bounce you around until they find a staff member that might know what they are talking about. Unfortunately, due to Express Scripts, I continue to suffer with my symptoms and have given up chasing Express Scripts down to figure out the issue as to the horrendous delay of receiving my medication. I would rather continue to just suffer from the symptoms I am dealing with then to constantly try and reach out to Express Scripts. I am looking at other avenues to possibly find, such as Goodrx which I have had to use for other medications as Express Scripts charges double versus Goodrx. If you want to find out more about Express Scripts, just do a simple google search regarding a Michigan Antitrust Lawsuit since April 2025. It doesn't stop there! Accredo, which is a subsidiary of Express Scripts, is no better. Try speaking with both at the same time and the staff has NO CLUE what they are doing. Shame on Express Scripts on the way they treat their customers!

Express Scripts have left with me without medications more times than I can count. These window licker could care less if people get their meds. I was told faxes were repeatedly sent to my provider (who states otherwise). I was told by a head window licker they sent the request on 6/17 and the again on 6/28 ( a call from me prompted them to send it again). I asked what they would do if I never called and was told, they cancel the order. My provider never received anything. I've seen where people's spouses have died after not receiving meds. Express Scripts/Accredo are murderers....

I am writing this review right after I got off the phone with their customer service department. DO NOT USE THIS PHARMACY. I tried it because retail pharmacies have become a nightmare, but this place is even worse. Also I would avoid speaking to the pharmacist here because they are nothing but trouble.