Extreme KartzReviews of extremekartz.com

Reply from Extreme KartzJun 18, 2026

James, we’re sorry your shipment was missing the battery hold-down cap and terminal studs. We understand how frustrating it is to receive an order and find that parts are missing. Chris initially requested photos because that is part of our standard process for documenting missing items with the warehouse or manufacturer. Once you explained that the packaging had already been discarded and requested a phone call, our Head of Customer Care personally called you within three hours to assist. That call went to voicemail, and a message was left asking you to call us back. A second call was made a few hours later, which also went to voicemail, and another message was left. We have also followed up by both email and text in an effort to get this resolved. We completely understand that you work out of town and may not have been available when we called. However, we do want to clarify that your request for a phone call was addressed promptly, and our team has continued trying to reach you through multiple methods. We remain ready and willing to help with the missing parts. Please return our call or respond to our email or text when you are available so we can work toward a resolution.

Reply from Extreme KartzJun 12, 2026

Thank you for your feedback, and we sincerely apologize for the confusion caused by the duplicate shipping email. We completely understand why receiving that message would be frustrating and concerning. After speaking with you by phone, we confirmed that the email was sent in error. Only one dash cover was charged, and only one dash cover was shipped. We’re sorry for the confusion that caused, but we’re glad we were able to connect directly and clear it up. We’re always here to help however needed, and we appreciate you giving us the opportunity to look into it and make sure everything was correct.

Reply from Extreme KartzApr 8, 2026

Thank you for your feedback. We are sorry to hear this project has been frustrating. We do want to clarify a few important points for accuracy. The selections for cart model, fitment, and color are made by the customer during the ordering process. Our system does not have the ability to “default” those selections on its own. We work hard to be thorough in how fitment and color options are presented, but it is ultimately the customer’s responsibility to carefully review those selections before checkout to ensure the correct options have been chosen. For customers who are unsure, we also have staff available and willing to help make sure an order is placed correctly through email, phone, chat, and text before the order is submitted. We also want to note that, although return shipping was involved, we waived the restocking fee on the returned body kit and components as a courtesy. Regarding your comments about our website being vague and our customer service system being awful, we do take that feedback seriously. At the same time, we want to be clear that our team works very hard to respond quickly and thoroughly. We consistently get back to customers within a few hours, and at most within 1 business day, which is a service standard we have worked diligently to achieve and maintain, even during busy season. We have also spent the last two months actively working with you across multiple issues tied to this project. Most recently, with the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Based on the most recent updates, the running lights and turn signals were functioning, while the headlights were still not, and we were actively continuing the troubleshooting process from there. We absolutely understand how frustrating it is when a project does not go as smoothly as expected. However, it is important to note that we have spent significant time over the course of two months assisting with these concerns, coordinating support, and working toward a resolution. We agree that the priority is getting the lights straightened out, and we remain committed to helping do that. With regard to the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Most recently, we were still actively working through the next steps after learning that the running lights and turn signals were functioning, but the headlights were not. We absolutely understand how frustrating it is when multiple parts of a project do not go as smoothly as expected. At the same time, it is important to be clear that we have spent significant time over the last two months assisting with these concerns, coordinating support, and trying to help get everything resolved. We agree that the priority is getting the lights straightened out, and we are continuing to work toward that resolution.

Reply from Extreme KartzMar 16, 2026

Thank you for your feedback. We appreciate the opportunity to provide full clarity. We do use AI as part of our support process, but it is not a replacement for human customer service. It is simply a tool that helps gather information efficiently before a ticket is placed into the hands of our team. In this case, your inquiry was handed directly to our Head of Customer Relations to ensure it was reviewed and handled by a real person. We replied to each email sent and requested a valid phone number so we could contact you directly. We also returned every call we received from you, but unfortunately those calls were not answered. We were also unable to leave a voicemail because the voicemail box associated with the number that called us was full. To clarify, our phone system does provide the option to leave a voicemail once the hold ends, and no voicemail was left regarding this matter. In addition, when we requested a phone number through email, the number provided contained 11 digits, so we were unable to confidently use it as a valid callback number. Our email follow-ups went unanswered, while multiple new tickets were opened instead of replying to the active conversation, which made it more difficult to resolve the matter efficiently. We want to be clear that our use of AI is intended to improve response efficiency and help us serve every customer as thoroughly as possible, not to avoid human interaction. If you would still like assistance, please provide a valid phone number and a time you are available, and our team will be happy to help directly.

Reply from Extreme KartzJan 14, 2026

We’re sorry to hear you feel this way and appreciate the opportunity to respond. Extreme Kartz is not simply a “storefront.” We have a dedicated team of golf cart specialists working across multiple states whose full-time focus is golf carts and performance upgrades. We also operate a large warehouse in Tyrone, Georgia. Like every major online golf cart retailer, we cannot physically stock every single part available on the market — which is why we partner with industry-leading distributors such as Nivel and Red Hawk to ensure fast delivery and broad product availability for our customers. Our team continuously trains to stay current on all makes, models, and upgrades, which has earned us recognition as one of America’s leading destinations for golf cart upgrades — not just for our product selection, but for the technical support we provide before and after purchase. Regarding your specific order, our records show that you worked closely with one of our technicians for over a week. During that time, he clearly explained that the dash you ordered required minor modifications — specifically removing small plastic nubs under the factory dash for proper fitment. This information was verified directly with the manufacturer’s technical team to ensure accuracy. When you decided you did not want to make those modifications, we immediately provided you with a prepaid return label and waived both return shipping and any restocking fees — despite the fact that the product was not defective. Customer satisfaction and technical expertise are core values for us, which is why we went above and beyond to assist you throughout the process. We’re genuinely disappointed to hear that your experience did not reflect the level of service we strive to provide. We wish you the best moving forward and remain here if you ever need assistance in the future.

Reply from Extreme KartzDec 8, 2025

Hi Kevin, Thank you for sharing your experience. We always appreciate the opportunity to provide clarity so all information is accurate and transparent. Your order was placed on November 21st, before any Black Friday/Cyber Monday pricing changes were announced and before our vendor lowered their cost. The temporary discount you saw was a direct result of that vendor holiday price change and was not pricing available at the time of your purchase. Because of this timing, we are unable to retroactively apply sale pricing on orders made prior to the promotion period. Your package was delivered on November 29th, and the return request was submitted the following day, November 30th. At no point during that communication was a price adjustment requested—only a return. Our team responded promptly and provided the standard return terms, which include shipping responsibility and the manufacturer’s 20% restocking fee, consistent with our published policy. We understand it can be frustrating to see an item go on sale shortly after purchase, and we certainly don’t fault you for that sentiment. However, we do have to remain fair and consistent for all customers by honoring the pricing and policies in place at the time the original order was submitted. We always aim for professional and clear communication and regret that the situation ultimately led to disappointment. Should you ever wish to shop with us again, we’re here to help within policy and ensure clear expectations moving forward.

Reply from Extreme KartzSep 18, 2025

We’re sorry to hear about your experience. After reviewing your order, we confirmed that the mirror you purchased comes with universal brackets rather than cart-specific brackets. We understand how that could cause confusion, and we’ve since updated the product listing to make this clearer for future customers. Because your satisfaction is always a top priority for us here at Extreme Kartz, we’ve already reached out via phone and email to resolve this with you, including offering to waive the restocking fee if you’d like to return the item. We truly value your feedback, as it helps us improve both our listings and our service. Our team is standing by to make this right and ensure you have a better experience moving forward.