Great
Based on 1,430 reviews
Eyemart Express4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Tracy
Super fast turn around online order...and the Progressives came in spot on..thank you!
Reply from Eyemart ExpressNov 26, 2025
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
Dwayne G.
Needed same day glasses for a DOT physical exam I had the next day. Was told if I ordered online and chose “pickup in store” that I would receive my glasses same day still. After ordering online I showed up to the store and they told me they never received an order from me. I called customer service and was told it can take up to 4 days for the order to show and for the glasses to be made and shipped. I had to continue to explain that I was in there store and made sure they had my frames and lens in stock before even ordering so that I could have them made same day…. After waiting around for hours I go back into the store and they tell me the order finally came through but they’re no having a hard time getting the lens in the frame and that they are now on a second pair of lens. Another hour goes by and I finally get my glasses. After using them for about a hour I realize that the lens are sticking out of the back of the frame and look worse than buying a pair of sunglasses from a gas station. They are shaved differently and uneven. Not to mention I paid extra for more expensive lens and these lens are worse than the cheap ones I had from Walmart originally. I had cheaper 80$ frames and lens from Walmart that was thin and completely even and looked amazing. I decided to go with eyemart express because of there Black Friday sale of 50% off I ended up ordering 320$ glasses due to them only being 160$ with the discount BUT wish I would just spent the 160$ at Walmart and got a better experience and better looking glasses. Moral of the story is if you absolutely need same day glasses this place will get you a pair same day. But don’t expect to love your glasses because they will NOT look good and will be blurrier than other lens.
Reply from Eyemart ExpressNov 25, 2025
Thanks for your review. We’re so sorry about your experience. We’re taking notes and will address them with our store team. Please email our customer service department at [email protected], and we’ll help however we can.
Eric S.
Better than I thought it would be
Reply from Eyemart ExpressNov 26, 2025
Perfect! We’re looking forward to seeing you again soon! 👓
Teri
Dr.Bethany Heinz OD and technician, Ben were very professional and respectful of my needs. They listened to my requests and were very knowledgeable to assist me in my choices. I would highly recommend them.
Reply from Eyemart ExpressNov 25, 2025
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
MichaelM.
Ordered the night before for getting half off online and was ready the next morning :)
Reply from Eyemart ExpressNov 25, 2025
We’re thrilled you had a good experience!
Toyree Noah D.
The representative did not listen to the wants and needs of my son. She was only attempting to make a sale. I ended up having to order an additional pair online with the correct lenses!
Reply from Eyemart ExpressNov 23, 2025
We’re heartbroken you had a negative experience in one of our stores. Please call our customer care line at 1-888-372-2763 — we'd love the opportunity to make amends.
JEFF G.
Fast and easy.
Reply from Eyemart ExpressNov 25, 2025
Thanks, Jeff! We try 😄
Gary F.
I ordered a new pair of glasses online and they were ready for pickup in 3 days. Easy to order and ready for pickup in a timely manner.
Reply from Eyemart ExpressNov 25, 2025
Thank you! ☺️ We always love hearing from happy customers.
