Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Elizabeth C.
Had no problems with shipping, which was delivered on time.item was in good condition.
Reply from Factory Direct JewelrySep 8, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Greg
The ring was too large and was uncomfortable to wear Easy and great response in getting it returned I would order again through this company
Reply from Factory Direct JewelrySep 8, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Joseline G.
I got my pendant fast and it’s beautiful gold
Reply from Factory Direct JewelrySep 8, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Patricia G.
My daughter loves her Ring
Reply from Factory Direct JewelrySep 8, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Scott D.
It was a smooth process and the product was great❤️
Reply from Factory Direct JewelrySep 8, 2026
Despite the one-star rating, we are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Allen P.
I like yalls website but so of the products are little decieveig. I bought a ring and wasent very impressed
Reply from Factory Direct JewelrySep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Samuel River Run D.
Shipping time was very good. The product was very small and light for the price. Good craftsmanship.
Reply from Factory Direct JewelrySep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Christine F.
I selected a smooth silver band in 11.5. I received a beveled ring that did not fit. I chose the size after having a ring re-sized to 11.5 at a local jeweler.
Reply from Factory Direct JewelrySep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We also ensure that all sizes are checked before it will be shipped. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Should you wish to have the ring resized or claim for warranty, please let us know, and we will accommodate your request. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
