Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Aaron Z.
The jewelry is beautiful and quality. Fast service and quick delivery. Appreciate everything! Will come back for more!
Reply from Factory Direct JewelrySep 1, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Philippe
The pendant was much smaller than on the picture and hollow. Looked like something you could get in a Cracker Jack box.
Reply from Factory Direct JewelrySep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Milo J.
Very nice and beautiful quality. Fast accurate shipping. Not a scam, the item pictured really is the item that you receive.
Reply from Factory Direct JewelrySep 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Betty
Quick respond. Product shipped quick. Loved the chain necklaces.
Reply from Factory Direct JewelrySep 1, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Kevin C.
I really love the ring and I received it in a timely manner, it fits perfectly.
Reply from Factory Direct JewelrySep 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
T H.
Quality jewelry & fast delivery
Reply from Factory Direct JewelrySep 1, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Laurie
Fast and easy. Ring was attractive and had presence. Really happy
Reply from Factory Direct JewelrySep 1, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Cleve C.
Very happy with product
Reply from Factory Direct JewelrySep 1, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
