Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Leticia Gonzales S.
Love the quality. My second purchase with this company, fast secure shipping! Pricing is worth it too!!
Reply from Factory Direct JewelryAug 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Alonna R.
Very fast delivery and the ring looks amazing I would definitely buy from them again
Reply from Factory Direct JewelryAug 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Barbara C.
It's perfect! I've been looking for a thumb ring for a year. I've been wearing one for 25 yrs and freaked out when mine broke. I'm so thrilled with this ring! Shipping was fast and would definitely recommend. 😊
Reply from Factory Direct JewelryAug 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
jirah
Maybe a picture of the actual sized image of what you will receive will be helpful. Thia pendant was so small my 5 year old niece could have worn it on her chain. However I did receive quick/professional customer service when trying to return for a refund. It was very pretty but extremely too little
Reply from Factory Direct JewelryAug 11, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Joy L.
Wrong earrings sent to my daughter they were supposed to be like mine size large
Reply from Factory Direct JewelryAug 11, 2026
Hello there, Thank you for reaching out and sharing your feedback with us. We appreciate the opportunity to clarify the situation regarding your recent orders. After reviewing our records, we found that your first order was indeed for a LARGE size version of the earrings. In contrast, the second order, which you mentioned in your review, was for MEDIUM sized earrings. We understand how important it is to receive the correct items, and we want to assure you that we processed your orders according to the sizes you selected at the time of purchase. We feel like the rating you have provided was unfair given that we fulfilled the order as you have requested, and that there was no mistake on our end. Additionally, we have sent you a separate email regarding your invoice and the details of your purchase to provide further clarity. We strive to ensure that our customers are satisfied with their orders, and we are here to assist you with any further questions or concerns you may have. Thank you for your understanding and for being a valued customer of Factory Direct Jewelry. If there's anything else we can do to assist you, please do not hesitate to reach out. Best regards, Factory Direct Jewelry Customer Service Team
Raymond B M.
Terrible company, received a ring poorly plated.
Reply from Factory Direct JewelryAug 10, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
customer
Everything was great easy to order easy delivery exactly what my wife wanted
Reply from Factory Direct JewelryAug 10, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Rena S.
Placed an order and was very much content and went ahead and placed a second order. It got lost withing the mail and took alot longer to get here then the first order but i got it and didnt fail me. Both were gifts for my son and this far he has been happy with them and wears them daily. I have goen back and placed yet another order. So far 10/10 from me!
Reply from Factory Direct JewelryAug 10, 2026
Hello , Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via FedEx. We recommend checking with members of your household to see if they might have received it on your behalf. For your convenience, I have attached a photo of the tracking details and proof of delivery. Thank you and Have a wonderful day! We have sent you the tracking number for your reference. Thank you! Best regards, FDJ Team
