Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
John M.
The pendant I ordered is perfect, and it looks great on my 24" gold rope chain.
Reply from Factory Direct JewelryAug 7, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Adrian N.
Bracelets was smaller n thinner then shown n the thing that hold its together cheaply made keeps unhooking
Reply from Factory Direct JewelryAug 7, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Norma P.
I'm pretty happy with my purchase I recommend everybody to buy jewelry from them!!
Reply from Factory Direct JewelryAug 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Adan E.
Prompt delivery and quality workmanship. I spoke to customer service professional and to the point.
Reply from Factory Direct JewelryAug 7, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Javis S.
Packaging and overall quality was great. Shipping was on time and I have zero complaints. Thanks again
Reply from Factory Direct JewelryAug 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Antoine H.
Still don't have my order the shipment never arrived at my house and I checked with my neighbor next door to me at the time it was to be delivered i check my ring camera and the FedEx truck road pass my house I didn't stop at my address. Thank you.
Reply from Factory Direct JewelryAug 4, 2026
Hello there, Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via FedEx. According to our records, it was delivered on July 29th. We recommend checking with members of your household to see if they might have received it on your behalf. Thank you and Have a wonderful day! Best regards, FDJ Team
Michael R.
I love the jewelry, fine quality and excellent customer service. I will purchase again.
Reply from Factory Direct JewelryAug 4, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Cidney H.
Fast delivery, came a little early.
Reply from Factory Direct JewelryAug 4, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
