Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Sharon J.
I love it.....beautiful and shinny, simple and very sophisticated.
Reply from Factory Direct JewelryMay 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Sevilya N.
Love the necklace. Exactly what i wanted and expected. Good quality. Fast delivery.
Reply from Factory Direct JewelryMay 1, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
KAREN
Quality necklace and delivered quickly as promised
Reply from Factory Direct JewelryMay 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Joan K.
Spent over $250 on a toe ring. It is so tiny, there's a 3/8 inch gap after I squeezed it around my toe! More like an ear cuff than a toe ring.
Reply from Factory Direct JewelryMay 1, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Jose H.
great options
Reply from Factory Direct JewelryMay 1, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Alan D.
Reason being my jewelry not get stolen when mailed is because the staff handled the situation right. Friendly and always helping in ways that the customer get the merchandise safely to their homes. Thanks a million and it means much to me.
Reply from Factory Direct JewelryApr 29, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
B P.
The lock of the chain was very flimsy, it was not locking, and if you slightly touch the chain it fell off
Reply from Factory Direct JewelryApr 29, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Kevin B.
The item I bought was not worth the price I the size. I would not purchase anything else from here
Reply from Factory Direct JewelryApr 29, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
