Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
J.P. S.
Not bad didn’t take long like the pendant looks good!
Reply from Factory Direct JewelryJan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Christopher B.
Had a fantastic experience with Factory Direct Jewelry, my ring I ordered looks great! Excellent and prompt customer service. Super fast shipping.
Reply from Factory Direct JewelryJan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
C.K.
Great value as always! I've posted multiple times from factory direct never have been disappointed!
Reply from Factory Direct JewelryJan 26, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Irma M.
My experience was great. I emailed them in regards to my order and I received a prompt response. My order was shipped quickly
Reply from Factory Direct JewelryJan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Ethan
Looks really nice and the shipping was fast
Reply from Factory Direct JewelryJan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Vicky R.
I love my necklace! It’s beautiful!
Reply from Factory Direct JewelryJan 26, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
David G.
My item arrived and it looks good
Reply from Factory Direct JewelryJan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Thomas E.
Still haven’t received my purchase..
Reply from Factory Direct JewelryJan 26, 2026
Hello there, We apologize that there was a delay with your order. Looking at the tracking information, your order was delivered on Jan 17th. Please see USPS link below: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400150206220008389645%2C Thank you!
