Average
Based on 577 reviews
Family Panda3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Galen B.
Everything as expected great business
Reply from Family PandaAug 2, 2021
Hi Galen, we’d just like to thank you for taking the time to write this review, we’re very grateful for customers like you and hope you stick with us for years to come! Thank you again, Quin from Support Team
Juan R.
I would have given a five star review but unfortunately I waited longer than I expected for delivery! However the item I bought was very nice and my wife loved it ❤️
Reply from Family PandaJul 30, 2021
Hi Juan, thank you for your feedback, and we're glad your wife loved the poster. Thanks again, Quin from Support Team
Jerel P.
Awesome and shipping was super fast
Reply from Family PandaJul 30, 2021
Hi Jerel, thanks for your awesome review! Our team at Family Panda is thrilled to know to know you're happy with the whole experience. Thank you again, Quin from Support Team
Michelle J.
Very prompt and was loved so much by the recipients. Thank you so much.
Reply from Family PandaJul 28, 2021
Thanks so much for sharing, Michelle, we’re so happy they loved it. Your being happy about the experience with us means a lot and lets us know we’re on the right track! Thank you again, Quin from Support Team
Scott W.
Good delivery time and happy with our product. Very good quality on the canvas frame.
Reply from Family PandaJul 26, 2021
Hi Scott, thanks so much for the kind words about our product and services. Your being happy about the experience with us means a lot and lets us know we’re on the right track! For any questions, Sam and our team will do our best to support you. Thank you, Quin from Support Team
Tony
Excellent product, great service. The artwork is exceptionally crafted with great attention to details.
Reply from Family PandaJul 21, 2021
Hi Tony, our team here at Family Panda is thrilled to know you love the canvas and our services. Thank you for choosing us and congratulations on your anniversary! For any questions in the future, please reach Sam or our other agents via our email. Quin from Support Team
Jason M.
The poster turned out great! My wife was very pleased with it. The only negative is the delayed delivery through DHL. If it’s possible for you to have a more reliable and faster shipper it would greatly improve customer experience. I understand this is beyond your control also! Thank You for the very fast email responses. Jason
Reply from Family PandaJul 21, 2021
Hi Jason, thanks for your detailed feedback. We're glad to know that you're happy with our poster and customer services. We can’t wait to serve you again soon. Quin from Support Team
Kaylie M.
I am so excited about my experience with Family Panda. I found the most unique mug for Father's day and when there was damage to the mug during shipping, the customer service team was very flexible and worked with me to provide a solution I felt was fair. I've seriously never had better service. also, the products I received are great quality and vibrant.
Reply from Family PandaJul 19, 2021
Hi Kaylie, glad you like our mugs and services. Thanks so much for bringing this issue to our attention as mistakes happen occasionally and we're here to fix it. For any future questions, please contact Sam or our other agents from Family Panda team at [email protected]. Thanks again, Quin from Support Team
