Average
Based on 577 reviews
Family Panda3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Jennifer B.
I got it for my husband for Father's Day He loved it
Reply from Family PandaJul 6, 2021
Thanks so much for sharing, Jennifer, we’re so happy your husband loved it. For any future questions, we're here to answer them for you. Quin from Support Team
JennR
Wonderful product!!
Reply from Family PandaJul 6, 2021
Hi Jenn, thanks for choosing Family Panda. We work hard to meet expectations like yours and we will try to bring more wonderful products to you. Quin from Support Team
Treasure
Received my package very late. No real confirmation as to why it didn’t arrive on initial scheduled date. Very disappointed.
Reply from Family PandaJul 5, 2021
Hi, thank you for sharing. We're sorry for the wait and we'd love to help figure things out. Can you contact our support team at [email protected] so we can check the details for you? Thank you so much, Quin from Support Team
Arianna S.
Expensive! Products of low quality.
Reply from Family PandaJul 5, 2021
Hi Arianna, thank you for your feedback. Our agent - Lily has sent you an email to check on the situation, hope you received it and reply so we can assist you more easily. Thank you, Quin from Support Team
Brittney M.
At first I was sent the wrong cup.. but that problem was fixed fast and I was sent the right cup within a few days and the cup is very nice
Reply from Family PandaJul 5, 2021
Hi Brittney, glad you like the mug. Thanks so much for bringing this issue to our attention as mistakes happen occasionally but we're here to fix it. For any future questions, please contact Family Panda team at [email protected]. Have a good day, Quin from Support Team
Sara R.
Was excited about receiving mug for Father’s Day, it came in the mail I put the package away till the morning of and had my husband open it on the morning of and it was broken. I reached out to support on 6/20/21 and still haven’t heard back it’s been a week. $30 down the drain. Won’t be spending more money here next year. Disappointed. Dont waste your money/time.
Reply from Family PandaJul 5, 2021
Hi Sara, we're sorry about this issue. Have you received the emails from our agent - Sam? We reached out 3 times but hadn't heard from you since June 20, perhaps the emails went to your spam folder. In this case and if you don't mind, you can reply right here on Trustpilot so we can assist you further. Thanks so much, Quin from Support Team
xxmikabezonxx
It is an awesome gift for the wife good quality good picture quality as well there is no complaints you guys did a great job keep up the good work.
Reply from Family PandaJul 5, 2021
Hi Michael, our team here at Family Panda is thrilled to know you love the personalized canvas and services. Thank you for choosing us, Quin from Support Team
Mike
Everything came out great. Delivery was fast. I’ve read other reviews that stated delivery was slow and I was a little concerned but my item arrived quickly. Actually sooner than I expected.
Reply from Family PandaJul 5, 2021
Hi Mike, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Thanks again, Quin from Support Team
