Reply from Fast Fund LendingJan 1, 2025
Hi Mary James,
Thank you for your feed back. We are disappointed to learn of your dissatisfaction with us.
It is important to us that our customers understand the terms of the loan, and we apologize that you felt the loan terms were unclear. After you completed the verbal verification, a comprehensive loan document was emailed to you for your electronic signature. This document clearly outlined your payment schedule, amounts due on each date, and associated finance charges based on scheduled payments and the APR.
Additionally, as outlined in the loan agreement, you are never obligated to keep the loan for the entire duration of its term, and – in addition to keeping with your regularly scheduled payment and amounts – there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan.
A copy of your loan agreement is available to you at any time by logging into your Fast Fund Lending account, and we are here to discuss the terms of your loan and the repayment options with you in more detail. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at [email protected] or call us at 833-845-1016. We’re available from 8AM – 8PM EST, Monday – Friday.
Warm regards,
Thank you for choosing Fast Fund Lending.
