FastmailReviews of fastmail.com

Reply from FastmailFeb 4, 2026

Hi Terra, we've replied to both of your tickets--we want to make sure you can see those replies! You can check for our responses anytime at https://support.fastmail.com/support/ using the ticket number and key—this works even if you're having trouble receiving emails.

Reply from FastmailFeb 4, 2026

Hi there! Thanks for taking the time to share your feedback. Reliability is important to us, too. You can find a history of any incidents that may have impacted our customers, including support ticket availability, at fastmailstatus.com. We want to reassure you that our support team is available even if you're having trouble logging into your account or accessing your email—you can always reach us at https://support.fastmail.com/support/. When you submit a ticket, you'll receive a ticket number and secret key (displayed on screen and sent via email). You'll always be able access a ticket with your ticket number and key, no matter what's happening with your email access. If you have any further concerns, please drop us a line, and we'll be happy to assist.

Reply from FastmailNov 27, 2025

Thank you for sharing your feedback. We really value hearing from you, and your experience with us is important to us. The difference between the current pricing and the older pricing (from around 2017 for most users) is about $1 per month. If you are currently subscribed to certain older plans, you may see a greater increase, as these plans have gone even longer without a price increase. If this is the case, we've included a discount for your next renewal, which can be applied to any subscription duration, including our 3-year subscription. We understand that price changes can be challenging, and we want to assure you that these decisions aren't made lightly. This update helps us continue providing a reliable email service without relying on advertising to you or selling your data. It also supports our contributions to open standards and the development of new features. We aim to reply to urgent tickets within an hour, and we generally respond to all tickets within a few hours. If this isn't what you have experienced, please let us know at [email protected] so we can look into what happened! We strongly believe that your data belongs to you. Your mail, calendars, and contacts are stored in open formats and can be downloaded or backed up using any number of standard tools. We provide a guide to download all of your data: https://www.fastmail.help/hc/en-us/articles/360060590573-Download-all-your-data. Should you ultimately decide to switch to another provider, and would like assistance with migrating, our support team is happy to help. We hope you'll stay with us, but whatever you decide, we want to make sure you have a positive experience. We're grateful for the time you've been with Fastmail.

Reply from FastmailMar 28, 2025

Hi there! We're grateful that you brought this up, and very sorry to hear that you've had a tough time finding a way to contact our support team. We're here to help you and definitely want that to be easy for you. I see that you mentioned you searched for how to contact us. Can you please let us know the search engine you used, and the words you searched for? That will help us make adjustments to optimize for the keywords you searched for. We're happy to help with the password and the spam. If you haven't already contacted our support team, please email us at [email protected], or go to Fastmail.com/support. For future reference can find our contact information: - On Fastmail.com and throughout our blog and help pages. We have a link to our support contact form (and other resources) at the top and bottom of every page. - When you are viewing your Fastmail account on your web browser. Click the menu at the top left of any screen and select "Help". This will take you to our help pages. In addition to the header and footer, the text of every page includes a link labeled "Need help? Contact our support team." - Or, reply to any email we've sent you. Thanks for being a Fastmail customer for so many years, and we're looking forward to helping you with your password and spam concerns.

Reply from FastmailDec 6, 2024

Hey there, Sophia! We're so sorry to see that you were victimized in this way and that you had difficulty recovering access to your account. We lock an account down if someone manages to steal ausername and password (usually through phishing or key-logging malware) and starts using the account to send spam. Generally using the password recovery tool is a quick and painless way to restore access to your account--but that might not be the case recovery options were not set up or up-to-date. If you ever need support but can't access your email, you can go to https://fastmail.com/support. Once you submit your ticket there, take note of the ticket number and ticket key--you'll always be able to use that to access your ticket, even if you don't have access to your email. We've sent a request for your ticket number so we can follow up with you--we'd love to help get you back into your account and resume forwarding your mail!