Aditya
it was a great experience using trust
it was a great experience using trust pilot

Excellent
Based on 285 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fathom, the #1-rated AI meeting partner, captures what matters in every conversation and turns it into momentum for what comes next. Now part of Superhuman. Fathom offers bot-based or fully Bot-Free meeting capture across Zoom, Google Meet, Microsoft Teams, and Slack, with support for multiple languages. Bot-free is available on Mac now, with Windows coming soon. It also has an iOS app. AI Summaries include action items, follow-up email drafts, and 17+ summary templates. Summaries and notes sync automatically to HubSpot, Salesforce, and Close, with integrations for Slack, Notion, Asana, and Zapier. For meeting intelligence, Ask Fathom surfaces answers across your entire meeting history, Trackers proactively alert you when topics you care about come up, and AI Scorecards help you assess call quality. Fathom’s MCP integration connects that same knowledge to Claude and ChatGPT. The outcome: teams cut post-meeting admin work and turn every recorded conversation into a searchable, connected knowledge base – without adding another tool to manage.
Fathom (fathom.video) has 285 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
285 approved reviews, newest moderated first
Aditya
it was a great experience using trust pilot
Larissa R.
It is great because it allows me to keep an organized record of each of my meetings, keep track of agreements held and who is the person responsible for it. I can also copy and paste over this agreements to any document I need. It keeps good track of meeting details too plus a recording.
Kierstynn C.
Fathom is a great note-taking service! It is quick, easy, and always has very concise and accurate notes. I really enjoy using it and it made my first week of work and my onboarding process really simple! I like it a lot and definitely recommend it. It integrates really well with Zoom too, and is very easy to use.
Neeraj B.
Fathom AI turns tedious video calls into concise, highly accurate transcripts and action items within 30 seconds of hanging up. Unlimited Recording: It’s truly free, with uncapped call recording and basic transcription across Zoom, Meet, and Teams. Instant Output: It delivers structured notes, time stamped clips, and key takeaways straight to your inbox. Overall, it’s an awesome product. Fathom delivers exceptional value, largely because its Free Tier covers almost everything an individual needs without charging a dime
Mia C.
What I like best about Fathom is how it automatically provides highlights, a full transcript, and a clear summary of the meeting. It saves me a lot of time because I don't have to take detailed notes while the meeting is happening, and I can easily go back and review the most important points, decisions, and action items afterward. I also really like how organized and easy to use everything is.
Yash G.
The transcripts and the sharing functionality among the team members are super helpful for the team in day-to-day operations.
Shreeyash G.
Love Fathom's transcript and video tracking, i don't have to spend time in meetings taking notes and to-do's Fathom does it for me!!!!
Rob B.
I've been a fathom customer for years, and I absolutely love the product. It has been core essential to our business. And with a lot of products that are like this, they're fantastic when they run well, but when there's a problem, this is what truly defines a company. And what I'm finding is for the first time today, I've got a big problem. And the best that I can get from their company is we might email you back tomorrow. There's no live support. There's not even a good AI support. even asking fathom AI. It says you need to contact support. I've been through support. I've generated three emails. They need a live chat. They need somebody that can actually respond to calls when there's an emergency or when there's an urgent situation that needs handling. Today, my fathoms down. I can't add it to any impromptu meeting (which has always been a problem). I've had three meetings today that fathom did not record. That's a first for us. So I have to give them credit, out of five hundred plus meetings. This is the first time this has happened. In addition to that, the desktop widget is horrible. Absolutely horrible. Most of the time, it doesn't launch. When it does launch, it's invalid. It disappears. It just is so kludgy compared to the rest of the platform. I'm finding it hard to believe that an AI based company can't roll out new features and updated features and bug fixes faster. So I do recommend try them. But I really feel sorry for you if you have an issue like I do.
Reply from FathomAug 16, 2026
Thank you for being with us all these years, and we're sorry we let you down here. We'd really appreciate the chance to make it right - please email our VP of Support, Alyssa, at [email protected] and she'll help you get this sorted.