Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
555 approved reviews, newest moderated first
Fernando F.
Had a missing gig bag when purchase my fender guitar on Amazon Contacted Fender and they sorted every thing Very friendly Cont
Reply from Fender Musical Instruments CorporationJul 23, 2026
Thank you, Fernando. Glad we got it all sorted out.
FiveStrings
I recently purchased a nice fender amp from a local B&M- Unfortunately, it had a hiccup. I called into Fender support and got Will D on the phone - nicest guy ever. Will D took care of my amp issue in a fast, efficient manner in times when you're lucky to get other companies to answer the phone. It was actually refreshing to have a caring human on the phone. I own a lot of Fender products from vintage amps, custom shop Teles and Strats - the care and attention Will D gave my situation has ensured - I will remain a loyal Fender enthusiast.
Reply from Fender Musical Instruments CorporationJul 23, 2026
Will is a nice guy! So happy to hear that he took such great care of you in such a timely manner. We appreciate the continued support!
Giordano Palma P.
Great support!
Reply from Fender Musical Instruments CorporationJul 11, 2026
Thanks Giordano! Glad we could help!
Angelos K.
This was the quickest and the most helpful answer i 've ever received! It was a technical issue for a Mexican Jazz Bass 1999. I wanted to know about the truss rod nut and Mark (at the end the details) helped me a lot! Thanks a lot! Mark B Player Experience Representative Fender Musical Instruments Corp. 4625 E Paradise Village Parkway N Phoenix, AZ 85032
Reply from Fender Musical Instruments CorporationJul 11, 2026
Thanks Angelos. We strive to provide the best service in the industry. Looks like Mark delivered! Thanks for letting us know.
Jake C.
Kane Kitchen was a great help in guiding me through the warranty process. The customer service was exemplary!!
Reply from Fender Musical Instruments CorporationJul 11, 2026
Awesome. Thanks Jake. I'll share this with Kane and the rest of the Player Experience team.
Dave H.
I had recently pruchased a Fender Telecaster direct from Fender. Kane Kitchen, Consumer Relations, handled the ordering and shipping. Kane could not have been any more helpful, or knowledgeable helping me to pick out my first Fender guitar. Kane, people like you are few and far between. Thank you again, I give you a 5 Star Plus. Dave Hryckowian
Reply from Fender Musical Instruments CorporationJul 11, 2026
This is great to hear. Thanks so much for the nice review, Dave.
Jonny
Kane Kitchen is an exemplary customer support agent, I have never had such a good experience with a company regarding an issue as I have with this person leading my support ticket. Thank you to Kane and Fender for all your hard work trying to correct my issue with the Switchboard! I had been living in frustration long before contacting Fender support and, quickly realized, that I should have reached out sooner regarding their product.
Reply from Fender Musical Instruments CorporationJul 11, 2026
Thanks Jonny - we're always here to help.
Michael W.
Had a very complicated issue regarding several faulty Fender pickups from multiple sets and both Caesar T & Justin G went above and beyond in resolving the issues with the pickups and getting me complete functional sets. Definitely not a just a simple replacement. Very timely response and communication. Thank you both again! Mike
Reply from Fender Musical Instruments CorporationJul 11, 2026
Glad we were able to navigate through a complex issue to get you resolved. We appreciate the continued support.
