Fender Musical Instruments CorporationReviews of fender.com

Sehr freundlicher und kompetenter Kundenservice. Wir hatten etwas falsch bestellt, bekamen telefonisch eine Beratung zur alternativen/neuen Bestellung und konnten dann umtauschen. Die Abwicklung war reibungsfrei und sehr schnell!

I bought a Revelator io44 interface, and the box explicitly promises a permanent license for Studio One Artist. But when I try to register the product, it redirects me to Fender's website, and that version is gone. Instead, they give you a temporary trial of Fender Studio Pro. This is highly misleading. The Artist version is permanent—even if it's inferior to the Pro, I wouldn't need to spend more money unless I wanted to. With this temporary Pro version, my access expires in December, forcing me to either buy a new version or be left with no DAW at all. What's worse is that the Revelator io44 was built to work directly with the PreSonus/Fender ecosystem. They are essentially forcing me to buy something I already paid for when I bought the interface. I want them to either grant me the Artist version or give me the Pro version for free since the Artist version is missing. You can't do this to consumers; it's completely dishonest.

I had an issue with my Fender order. When I contacted their customer service, I was connected immediately with an agent and the issue was resolved in one phone call. Excellent customer service by Nathan. I will definitely order from Fender again!

I bought a Fender Precision Bass from the Mod Shop. There were some issues with the build along the way that caused some delays. But it was worth the wait. Customer Service and Quality Control was outstanding. QC caught issues with the body and then with the neck, so glad they did their job. Bradley Sheldon at Customer Service was fantastic. He kept me updated along the way and pushed the build along. He offered a nice care package of Fender gear for my patience and overnight shipping once complete. Well done Fender! You have a very satisfied customer.

All of the products that I ordered were excellent! However, one item had to be ordered in a different color, due to the original item being sold out. The item needed was restocked, and I was notified before the others were delivered. I sent a message to customer service, and they sent the new item immediately, free of charge, and expidited. That's how customer service is supposed to work. Great job Fender, and Madi H.!

I got in contact with Fender because I needed a replacement for my Jackson Custom Shop Guitar, In god’s luck, i was attended by a fine gentleman called Caesar Tapia that not only did a fine job, he went beyond that until my problem was solved. He deserves a raise and congrats on Fender to have such a fine customer service experience

I contacted Fender support about a problem with an amp that was still within the initial 2 year warranty period. Fender took my information and my case quickly. They decided that I qualified for a free replacement. Fender shipped a new amp to me which arrived in just over a week. Everyone I dealt with on the phone and over email were very helpful. They have a small company feel (none of that "we are experiencing an unusually high call volume..." waiting game nonsense on the phone, and no oversees call-center outsourcing) that i didn't expect from a company who sells hundreds of thousands of guitar amps every year. Fender provided great support on all fronts.

Incredible customer service. Immediate help with lifetime warranty on a product. Zero friction. Mark B from Consumer Relations was unbelievable. Fast. Responsive. I'm never buying a guitar cable from another company again. Amazing stuff. Thank you!!