Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
555 approved reviews, newest moderated first
Trewth N.
My AMP suddenly started malfunctioning and so I had to use the warranty that came with the AMP and Mark B from Fender Consumer Relations was able to swiftly and easily directed me on how to fulfill the warranty. Thank you Fender and thank you Mark for your help!
Reply from Fender Musical Instruments CorporationJun 6, 2026
Thanks Trewth. We do stand proudly behind our products.
Team C.
Mark B handle my warranty so professional. I had got a few itemsgone bad from other vendors but I never seen this level of customer engagement.Mark Gave me few options to choose from and was very quick handling the complete process. Mark thank you so much for everything.
Reply from Fender Musical Instruments CorporationJun 6, 2026
Beautiful - glad we were able to come up with a workable solution. We really do care! Thanks for taking the time to write.
John
Shane F was great to work with! Promote that Man to CEO!
Reply from Fender Musical Instruments CorporationJun 6, 2026
Thanks John! I'll see if he's up for it!
Kahu
such a wonderful experience from start to finish with Fender. i think every business can take a page out of their book.
Reply from Fender Musical Instruments CorporationJun 1, 2026
Thanks so much for the nice words. We appreciate you taking the time to share your experience.
Simon Broe F.
Is it okay to have a telecaster and sand down the backside, so you don't get inflammation in your chest?
Reply from Fender Musical Instruments CorporationJun 3, 2026
Do you mean like a belly-cut contour? Sure, why not!
Korale
Had a poor customer service experience while trying to get help with my new guitar.
Reply from Fender Musical Instruments CorporationJun 2, 2026
Please contact us at [email protected] regarding this matter. We are anxious to get the details.
Zach D.
Mark B Consumer Relations Fender Musical Instruments Corp. This guy was AWESOME. His response time, attitude, and ensure that the customer was satisfied was extraordinary. Not only am I EXTREMELY impressed with the quality of the instrument, I am very happy that you have folks like Mark B. working customer relations. Thank you! Very respectfully, Zachery Darrell
Reply from Fender Musical Instruments CorporationJun 1, 2026
Thanks Zach - you were in good hands with Marky!
Joe R.
I loved my customer service experience. Mark B. Was so helpful, supportive, and took care of me every step of the way to resolve my issue. I want to give him extra credit for his level of communication and customer support. A+ on his performance in this matter!
Reply from Fender Musical Instruments CorporationJun 1, 2026
Thanks Joe - we appreciate you taking the time to write.
