Fender Musical Instruments CorporationReviews of fender.com

Top Notch support! We are a discount level customer that received rockstar support! When my son's $50 amp stopped working, I reached out for help! Mark B said don't worry about it, and mailed us a brand new one! Hat tip to Sonic Iguana for the win!

completely painless and aggravation free customer support overnighted what I needed great warranty Thankyou Kane Kitchen KEEPS ME BUYING FENDER EXCLUSIVELY

Ich habe heute Fragen zur Gitarrenpflege erhalten. Das war super professionell. Ich habe mich sehr geschätzt gefühlt. Vielen Dank an das Team von Fender DANKE.

Great experience with customer service, Mark!

I had a question about the authenticity of a guitar I had seen. Tobi responded very quickly with the right information - Many thanks ! ! !

I have always been a Fender man since the age of 5 and am lucky to own many Fender instruments. I recently had an issue with one of my Charvel Guthrie Govan signatures and I had to get in touch with the UK Distribution centre in the hope of getting it resolved. Louis who I liaised with could not be any more helpful and went above and beyond to get my very critical repair dealt with. I could not have been any happier. Excellent customer service. Truly excellent.

I've been a professional guitarist for more then three decades and I get through a lot of strings. My preferred choice for electric guitar strings has always been Fender Bullets but recently the bullet heads have been flying off even whilst fitting them at the new stage. This is unacceptable so I reached out to Fender to enquire as to the probable reason. They denied any knowledge of such a fault. Having had a number of top E-strings go on me I asked if I was able to source any single top E-strings so I could complete the sets that on account of ball ends coming off had been rendered useless to me, the answer was an affirmative no. So denial of the problem and no offer of a resolution. When I think of the thousands spent over the years on strings, strats and even PA equipment it's a poor show they couldn't oblige me with a few single e-strings to make up for the faulty ones they had sold me. The company as a whole have become greedy and have demonstrated a lack of integrity in both their products and their artist/customer relations...at least where I am concerned. Disappointing!

I had a loose tuner on my new Telecaster that I was having an issue with. Firstly, when I bought this a year ago, I noticed there was a sale after the fact, and Mark B got me a discount retroactively. I contacted him later when I had the tuner issue, and after sending a video and explaining the issue, he got one sent to me right away. Absolute class customer service by Mark. 5/5