Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
555 approved reviews, newest moderated first
S P.
J'ai commandé un ensemble guitare électrique, j'ai eu un souci avec l'ampli et le SAV à super bien géré ! Merci à Cedric pour son professionnalisme Je recommande vivement ce site car qualité et sérieux sont de base.
Reply from Fender Musical Instruments CorporationApr 27, 2026
Merci pour la réponse aimable. Nous sommes heureux que Cedric ait été d'une aide si précieuse.
Chad W.
I had a question about one of my fender amps; it was answered within the hour even though the website said up to 48 hours. I own 4 Les Pauls, the last time I emailed Gibson about something It took them over two weeks to get back to me.
Reply from Fender Musical Instruments CorporationMar 30, 2026
Thank you, Chad. Nice to hear we responded so quickly and were able to get your questions answered.
Judy R.
I have a Rumble 25 amp that recently got damaged in a power surge. I called Fender and received excellent help from Nathan. I am happy with this product, as it performs exactly as claimed, is a good value, and the customer service couldn’t be better. Highly recommended!
Reply from Fender Musical Instruments CorporationMar 24, 2026
Thanks Judy. We appreciate you taking the time to write. Happy playing!
Scott M.
I made an absolute mess of my online account and thought it would take forever to resolve. Cesar was super patient with my long-winded explanation, reassured me that it could be fixed, and fixed it super quickly. So relieved and happy! Thanks Cesar!!
Reply from Fender Musical Instruments CorporationMar 24, 2026
Hey Scot - glad to hear that Cesar was able to get you taken care of so well. We're always here if you need assistance in the future.
Joel D.
Fender custom service is Excellent!! Kane Kitchen , specifically, was extraordinary! He spent as much time as I needed to help guide me with information on a product that I was interested in . It’s refreshing to talk to a customer service person who is willing to take the proper amount of time to talk to the customer, and not just rush on to the next call . A+++
Reply from Fender Musical Instruments CorporationMar 24, 2026
Excellent! Thanks Joel. Appreciate the kind words.
Petar
Great service, got excellent customer support from Tobi. Amazing guitar too.
Reply from Fender Musical Instruments CorporationMar 24, 2026
Thank you, Petar. Thanks for letting us know how well Tobi took care of you! Glad you love the guitar as ell.
Will P.
I had a question about finding replacement tuners on my guitar and Mark B went above and beyond when it came to helping me. He was very professional and friendly and helped me find exactly what I was looking for.
Reply from Fender Musical Instruments CorporationMar 24, 2026
Thanks Will - appreciate the review.
Dan
Joe D was incredibly helpful finding the correct Trem Arm for me to buy for my Vintera II ‘60s Bass VI and he was very helpful in locating the wiring diagram and control layout for my AVRI II 1965 Stratocaster!! Outstanding customer service!! 5 stars! Thank you Joe D!! Dan
Reply from Fender Musical Instruments CorporationMar 24, 2026
Thanks Dan - we're always here if you have questions about our gear.
