Excellent
Based on 187 reviews
Fenwick Equestrian4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
USA-based Fenwick Equestrian® was created in 2009 by the brother-sister team of Fred & Wilhelmina McEwan. We are an equestrian therapeutic product manufacturer, wholesaler & retailer providing distinctive & quality goods to equines around the world. Fenwick Liquid Titanium® Far Infrared fabric that enables the body's natural ability to: heal, relieve pain, restore energy, boost the immune system and reduce stress and anxiety. Horse owners' ideas are changing when considering health care for their animals. Many more people are seeking alternative methods of preventative/alternative care. Through this paradigm shift Fenwick’s Liquid Titanium® products are transforming into a wonderful adjunct inside the search for optimal health and wellness.
Fenwick Equestrian (fenwickequestrian.com) has 187 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
187 approved reviews, newest moderated first
Angela M.
I had a small issue with my order, but it was resolved very quickly with a replacement item. Super happy with my purchase for my horse, and my order arrived earlier than expected!
Reply from Fenwick EquestrianMay 30, 2023
Thank you for your patience!
Cory S.
I had been looking at the imperfect masks, and noticed the one I needed was priced higher than the others. I reached out to the customer service number and to my surprise, Wilhelmina answered. She addressed my concerns while she was busy doing something else, and took my info to reach back out to me. Within an hour or so, she let me know she fixed the issue so I could place my order! I couldn't believe that an owner would go out of their way to offer such great customer service! I told her she earned a client that day, and I placed the order. Got it within 3 days and my daughters horse loved it! He was much more responsive to her aids when she rode him in it. He's not spooky by nature, but his mask helps him keep his head when faced with situations he gets nervous in. Definitely recommend having a Fenwick on hand for keeping horses focused! He had no problem putting it on as he's an OTTB that wore a hood during racing. 1000 percent would buy again due to the wonderful experience all the way around!
Reply from Fenwick EquestrianMay 29, 2023
Hello Cory, Thank yo for taking the time to write such a detailed review. Again, thank you for alerting us to the incorrect price.
Brittany P.
Great product and quality, bought directly just to get the white. Was happy to see the upgrade in the snaps compared to my older ones. They just keep on getting better. Super speedy shipping.
Tracy K.
Returned item that didn't fit. 2 months later, still not a refund.
Mary M.
Excellent service as well as products. Thankful for the opportunity to purchase.
Reply from Fenwick EquestrianMay 23, 2023
Thank you Mary for using Fenwick products.
Robyn
Would have been good to know about the significant duty charges on top of the expensive shipping to Canada. Product is great and fits well. Clips don't keep the fabric tucked and neat throughout ride.
Reply from Fenwick EquestrianMay 9, 2023
I am sorry you were not aware of your country's taxes and duty. You may want to switch the snaps for velcro as it will lay flatter. Any seamstress could do that for you.
Anonymous
These masks are wonderful!! They’ve really helped two of ours when riding and have helped another overcome his trailer issues.
Reply from Fenwick EquestrianMay 9, 2023
Thank you for commenting about the trailer issues. We are trying to get the word out about that.
Victoria J.
Super easy to navigate, and the service was GREAT! I had an issue with the wrong item sent and it was taken care of right away and the correct item was shipped ASAP. AND I LOVE my purchase!! And so does my horse. Thank you!
Reply from Fenwick EquestrianApr 26, 2023
Thank you Victoria for your patience and positive review!
