Anne S.
I ordered a pair of glasses with…
I ordered a pair of glasses with magnetic sunglasses to fit on top . The website was easy to use with frames on your own photo to see how they suited . The glasses are excellent for the money and just as I asked for . The order form wasn’t that clear and I wasn’t convinced it had taken notes of the sunglasses as extra as they weren’t described on the order and the lense colours none of the information was very clear . I actually thought the order would be all wrong but it was perfect . I paid over £300 for a pair of glasses not that dissimilar to these which I lost recently and mine cost £33 so for the quality they are very good and a great colour and fit
Reply from FirmooSep 27, 2026
Hello Anne, Thank you for taking the time to share your experience with us. We’re glad to hear that you’re happy with your glasses, including the quality, color, fit, and magnetic sunglasses, and that everything arrived as expected. We’re sorry, however, that some of the information during the ordering process was not clear enough, particularly regarding the magnetic sunglasses option and the available lens colors. We understand how important it is to have clear information when customizing an order, especially when purchasing glasses online. We truly appreciate you sharing this feedback with us. We will take your comments into consideration as we continue working to make the ordering and customization process clearer and easier to understand. Thank you again for choosing Firmoo and for your valuable feedback. Kind regards, Firmoo Customer Support Team