Firmstrong BikesReviews of firmstrong.com

I ordered my bike in mid April when it was in stock. I received and email about a week later saying it was about to ship. Unfortunately it didn’t ship until mid August. I was told my bike was no longer in stock and due to Covid it was delayed. Could not get an answer as to when it would actually be available. I was annoyed because I paid for something that was “in stock” but later told it wasn’t. After much back and forth, the bike was shipped and fortunately it’s a great bike. Just wish we had it sooner.

I placed an order for a bike that had a shipping date of 6/9/20. I then received an email stating that it would ship on 8/21/20, then another email stating it would ship in 8/31/20. Then the emails stopped. I emailed Firmstrong asking for an update and they said there is no tentative shipping date. Out of curiosity, I went online to see if there were any other model bikes available and to my surprise, the bike I ordered that was once "sold out" showed that it was available in my color and one other color. However, when I called Firmstrong to confirm, they said that the website was wrong. They have no bikes, yet the website would have allowed me to purchase a bike that didn't exist??????. I finally decided to call and ask for a refund. They said they would process the refund in 7-10days.

The handlebars already rusting! I have only had it for about 2 months! I keep it in the garage and it has never been wet.

I like the bike but I have had to replace the rear wheel twice in less than six months. On both occasions, two of the spokes sheared at the hub. I am a normal 200# man, over 70 so I do not try to do wheelies or take the bike off road. It seems to me that the design of the wheel is faulty. I am now buying wheels elsewhere.

Received the bike but is full of scratches and the paint that was sent to me makes it look worse. Not a good job shipping.

The bike looked so good and well designed on the website. However, when we received the bike it was way too difficult to put together unless you were familiar with bikes. The components on the bike are low quality and the advertisement of a 21 gear bike is a bit overplayed since the drive train is a super low simano Gear set. I would not buy this bike if you are looking for quality made equipment. You can find something better in a shop and it’s already put together.

Seems to be a quality bike. BUT I never received the cup holder that I paid EXTRA for when I custom ordered the bike. I tried to contact customer service with negative results.

Sent wrong bike, then sent correct bike with missing parts. Hope bike is better than service!