Five9Reviews of five9.com

This product has changed our call center completely

Five 9 is always working to make their product better and service their customers needs.

Easy to use. Reliable. Customer support has really improved. Occasional issues are quickly resolved.

Five9 has always been helpful and informative. Everything is taken care of effectively and quickly.

Five9 is very reliable. Their features are endless. Reporting is very detailed and can be customized to fit your data needs. Customer support is always knowledgeable and focused on meeting your needs. I appreciate their follow-up and prompt response when I email their support team. Overall, Five9 is a great platform for your Sales and Customer Support needs.

Implementation was smooth and overall stability of the system is strong; however I do believe they could enhance the dashboard for queue monitoring (seems over simplified, with no wiggle room for option on how data is displayed)

I had been using a different dialer system for some time, and decided to switch to Five9 because of all the good reviews, thinking the system was going to be an improvement, but for over three weeks during the implementation process I had issues almost every day. The support team was always willing to help but the problems persisted. A month later, I can say that the system in terms of call quality is good, it has a lot of good options in regards to monitoring agent´s activities. It may have worked well for other customers, but my experience has been awful. I´m still experiencing issues, thinking about switching back to the previous provider. Lost a lot of time and money.

Five9 is an excellent tool to manage contact center productivity. I can listen, record and monitor agent interactions, and provide real time feedback.