Five9Reviews of five9.com

We have not had the experience we were hoping to have.

Five9 is very user friendly once you get past all of the training that goes into the product. The reason why there is so much training involved, is because the product itself has alot of depth. All of the functions I expected before I signed up to use Five9 where met, and then there were some additionally with the team that were introduced to me. Moreover, their set up team was excellent in configuring problems and designing the program to do what I needed it to.

The professionals at FIve9 have helped us all the way through the growth of our company. We started with 5 seats last year and now are over 30 and continuing. I definitely recommend them.

Five9 is a good call center platform. We have had some issues come up that we needed help with and our account manager and or support always helps. scaling up and down is done pretty easily.

To be honest, I felt like I spent way to many hours trying to get my issue resolved with Five9. I called their technical support team about 20+ times with similar issues across my entire telemarketing team, and the case would be opened and closed after what I like to call the five9 version of "did you turn it off and on again?". I feel our issues where only escalated and solved because I got mad and because I was at a point of complete frustration. It took over 2 months of opening cases, 30+ hours collectively on the phone with tech support, over 20 leads being lost completely and my teams productivity being cut in half for them to understand the impact this was having on my business. My issue got resolved. It took about a week to put all agents through a higher tier of technical support so that everyone's systems would operate properly. And the system is doing fine now. I just think Five9 needs to work on: a) system compatibility issues: There are way to many factors that make it not work. I cant imagine any other application VOIP or non VOIP that i have used in my life that has so many issues in terms of other apps or programs interference with functionality. b) their low tier customer support: they need to be quicker at solving problems and explaining what they are doing and not stare at the screen and say "mmmm lets try this" its like they are doing trial and error until something magically works. c) making a concise document that outlines the setup each agent should go through to utilize the system effectively.

Five9 is a good program for making lots of calls. the only bad thing is it takes a long time uploading the lists. Works!

We began our partnership with five9 in January. In the 2 months, we've had some great success addressing the efficiency of our team's calls. However, customizing each campaign has proven to be difficult to meet the needs of our operations. Our implementation specialist has had to readjust the settings at least 3 times due to the software calling the same customer multiple times (should be once every 90 days). Also, currently our agents are shown as being 95-100% completed with their list, however they are confident they have not done that many. As a result, no calls are being made using the software. We have an open ticket (case # 00745328) and are waiting on a status update.

We recently needed the autodialer functionality and reached out to some companies like Five9 to help us. After much research, Five9 is the leader in this industry hands down. They are very professional and helpful and quick to respond to questions.