Mike D.
Customer Service
I had issue that during shipping they broke some glass pieces. I called up and they handled expeditiously and apologetic. I had my new pieces in a few days and am enjoying. Great courteous customer service !

Excellent
Based on 294 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
294 approved reviews, newest moderated first
Mike D.
I had issue that during shipping they broke some glass pieces. I called up and they handled expeditiously and apologetic. I had my new pieces in a few days and am enjoying. Great courteous customer service !
Victor
Easy ordering process and quick delivery. The product is flawless and well worth the money.
Scott A.
They ship quickly and everything comes as ordered. Use them a lot for our custom homes and highly recommend.
Jim B.
Have to send the part back.. there is no return label..
Chris J.
Bought wind guards for a custom sized fire pit. Flame Creation was able to make the glass quickly and it arrived in a timely manner. Assembled very easily.
Ed K.
Excellent product quality and customer service. I would recommend purchasing from this company
Francis S.
You have excellent customer service. Keep it up!!! We will order more soon.
Brian M.
Excellent Organization to work with. I did everything easily online and the product turned out great.