Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
IHOP #2012 Bill C.
I’ve have been dealing with FMP for over 30 years and they always deliver. Great job FMP , and TY!!
Reply from Franklin Machine ProductsNov 26, 2019
TY, Bill! We are so happy to hear about great customer experiences like yours! Thanks for choosing FMP!
Chuck E Cheese S.
Brad is the man! Always helpful and courteous.
Reply from Franklin Machine ProductsNov 26, 2019
Thank you so much for your review! At FMP, we strive to provide top-level customer service every day. Brad will appreciate the shout out!
BILL WEISSNER APPLE ROSE G.
I work for the Rose Group in their maintenance Dept. I deal directly with Janice Dallmer. You have the most efficient, knowledgeable and professional employee in a parts department I have ever worked with.
Reply from Franklin Machine ProductsNov 26, 2019
Thank you, Bill! We really appreciate the positive feedback! Like all of our Customer Service team members, Janice takes pride in providing excellent service to our valued customers like you.
Allan
excellent service
Reply from Franklin Machine ProductsNov 26, 2019
Hi Allan, thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
JERSEY M.
Brian was very helpful. Brian is helping to make ordering replacement parts easy for us. His excellent customer service will save us so much time in the future. It was a pleasure working with him and we will continue to look to Franklin Machine Products first whenever we need items for my store.
Reply from Franklin Machine ProductsNov 26, 2019
All of us at FMP are so grateful for your positive review and will certainly share it with Brian. We look forward to providing you with the parts and accessories you need to run your business smoothly in the future. Thank you!
OTG MANAGEMENT - MSP Tom A.
Randy Buzanski and Corky Murdock are the best, very helpful!! They go above and beyond to help me find equipment and Parts!
Reply from Franklin Machine ProductsNov 26, 2019
Hi Tom - thanks so much for the compliment - Randy and Corky will be glad to hear it! FMP prides itself on providing best-in-class customer service to our valued customers.
REINHART FOOD SERVICE H.
y'all do a great job
Reply from Franklin Machine ProductsNov 25, 2019
Why, thank you so much for the compliment! Happy to help you keep your business up and running efficiently. Thanks for choosing FMP!
TRAVEL CENTERS OF AMERICA #.
I have had nothing but good service from FMP in the past eight years
Reply from Franklin Machine ProductsNov 25, 2019
Thanks so much - that's great to hear! FMP is happy to be a trusted partner of your team.
