Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 42 reviews with 4 stars · Clear filters
JORDAN MANTENIMIENTO Y R.
Sometimes they take time to respond via telephone or email.
Reply from Franklin Machine ProductsDec 4, 2019
Thank you for letting us know about your experience. We will certainly look into any delays and make sure you get a timely response the next time you choose FMP.
MAKHANA TECHNOLOGIES L.
My experience had been great, but sometimes it takes long for us too even get a quote, if a particular worker is not there.
Reply from Franklin Machine ProductsDec 4, 2019
Thank you, and we hear you at FMP. You'll be hearing from a member of team to ensure that your quotes are provided in a timely manner.
Doug
the pumps I buy keep not working and I have to take them apart and clean and reassemble them. I had to buy 2 more as the last ones just stopped working
Reply from Franklin Machine ProductsDec 1, 2019
Hi Doug, we’re sorry for your experience with FMP. Our team would appreciate the opportunity to speak with you and resolve your issue. If there is anything else we can do, please reach out and let us know.
D. L.
Great resource for "dealers" and fair pricing. Customer service is well trained; in case "Auto quotes" didn't resolve the questions. Thank you, D. LaFleur
Reply from Franklin Machine ProductsDec 1, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
NORTHERN QUEST C.
Good company been doing business with them for years
Reply from Franklin Machine ProductsNov 26, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
BIG Y.
The customer service reps are very helpful!
Reply from Franklin Machine ProductsNov 25, 2019
Thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
HOLIDAY RETIREMENT ANDOVER P.
Extremely pleasant to work with but a little slow on returning quotes. Understood as we have all been a lot busier lately.
Reply from Franklin Machine ProductsNov 21, 2019
Thank you for the feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Jv
Great in customer service and parts order. A thanks to Mr. Doug he is always going above expecation to help us with parts and issues.
Reply from Franklin Machine ProductsNov 21, 2019
Thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
