Bad
Based on 26 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Focus Pointe Global is listed under Research & Development.
Focus Pointe Global (focusgroup.com) has 26 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
26 approved reviews, newest moderated first
Becca B.
Here's the thing Focus Group offers a decent incentive for whatever you choose to do either the surveys or the online focus group through Sago. But they make you wait forever to get whatever giftcard you choose to redeem, it now states in 20 business days and thats really 30 days(so a month)! 🤬 REALLY!! Other sites are way faster for the same amount as focus group is offering, they need to step their game up and get with the program!
Tony
It has been a month and more than 20 business days, but they have yet to send the payment. Stay away if you value your time. Ridiculous!
Z B.
The SAGO focus group portion was fine. Their point redemption for gift card processing is ridiculous. You select your card and a message pops up stating for about 3 seconds, "it is taking longer than normal due to high volume." Unfortunately, no timeframe is provided and you won't be able to change your choice after seeing the message. If I request a $250 Walmart gift card on July 2nd come August I no longer need it and would rather have a Visa gift card but there isn't an option to change while you wait forever for them to process it. Then after searching through their FAQs I finally found a statement that mentioned during high volume it can take 20 BUSINESS days to process point redemption. So it takes a month to email someone an egift card...freaking mind-blowing! So I would have to wait a month for a $10 Starbucks card after already waiting for my points to be put in the system. I mean you're providing discount gift cards as payment so honestly you are not paying the full amount quoted on invitations. Business wise it's smart and I get it. I would rather do assignments with companies who pay via PayPal or directly just send the Visa gift card upon completion because at this point you all are getting even more of my time as I wait. It is a shame because I will never do a SAGO assignment again.
Jill J.
FocusGroup.com is a waste of your valuable time. After endless screening questions and then the actual survey which averages 15-20 min they tell me that I didn't "qualify" for the survey I just completed. They also haven't replied to my emails. Sago in person focus groups are legit but the online surveys are a complete scam/data mining.
Christy C.
This has been the most frustrating experience. This company endlessly sends offers for supposed "paid studies" then says I don't qualify every time, but only AFTER asking the actual survey questions (so basically taking my information & specific survey answers for free). Focusgroups.org IS legit & has actually paid me for my time, focusgroup.com is NOT & has not paid (or allowed me to "complete" a single survey) even after trying to give them multiple chances over several months. Absolutely infuriating and shameful to take advantage of people like this.
ezSWAG_
SCAM COMPANY DONT WORK WITH IT
Dana O.
I have been a member of Focusgroup.com a few years now and never had a problem with them until recently. Since they merged with Sago it is harder for panelist to qualify for surveys, they take an unnecessary amount of time to process rewards and almost under no circumstances will they get back to you about any support tickets you create asking for help. I would NOT recommend this panel to anyone who values their time!
Deakon D.
I did surveys, got my points, cashed them out about a month ago and received no reward, but they keep sending me more surveys, don't waste your time
